Staybridge Suites Columbus-Dublin, an IHG Hotel

I check everything seemed fine up until my kids went to get a folk! To my amazing there was a crack pipe with rocks inside there! I went to the front desk ask if they cleaned the rooms they said yes. I said the folks to, they told me they put them in the washer mechine after each person! So I ask how you didn’t see a crack pipe with rocks inside! Nothing was done didn’t even get another room! Had the police come to remove it.

Gave us a handicap accessible room. Light for bathroom was outside bathroom and exhaust fan very loud. Husband got up before me but the light and fan noise woke me up. Also upon checkin had to ask for extra roll of toilet paper; the body wash for shower was outside shower and there was body lotion in shower. Couldn’t switch ourselves so I told front desk but it never got switched. Also tv in bedroom didn’t work. Told front desk and they never fixed during our stay. Also room was also not cleaned when we left for the day and we were out of room early as was meeting family. Overall not a great experience. Will not book again.

The location was great for our trip. The staff was very friendly. The hotel was dirty. There are stains on the carpet and the sofa in the room we stayed in. A hole in the bedroom door. Clearly it has not been vacuumed in corners or under tables. The hallways were no different. The carpet in the hallway is sticky in spots. There is a large amount of fruit flies in the buffet area. The woman who served breakfast was super nice and I cant say enough about how pleasant she was but her shirt was filthy. And it was the same shirt all 5 days we were there, so I watched it get filthier each day. Her apron is even dirtier. The reason I didn't want to make a big deal about it during our stay is actually because the staff was great. I guess i should have said something directly to the management though to ensure that my observations are meant to be constructive. My family has had great experiences at Staybidges so that is why it was suprising how dirty this one is.

Great stay for my family of 4. Lots of space and friendly staff. Will definitely visit another Staybridge.

Room size and setup was great for a family. The pool was nice and well kept. Breakfast was great! Some areas of the bathroom in our room were worn. Comfortable bed. However, when we woke up, we found ants all over part of the room (first floor and spring weather).

The on duty manager was extremely rude to our family at check in. He attempted to bill me for another guest stay and was argumentative without out even asking my name or seeing my ID. The elevator at the property is out and was unable to accommodate our need for handicap accessibly (4th floor). Refused to provide a refund receipt and told me to take it up with credit card company. Appalled at the lack of basic kindness or management skills. Would not recommend this property.

The front desk person was “interrupted” by my family checking in as he was translating to a housekeeper on his personal device. Our rooms kitchen floor was dirty, bathroom door didn’t shut all the way, you can hear EVERYTHING that the room next door is doing. The pool bathrooms were horrible. Looked like feces thrown all the wall and bottles of alcohol in trash (2 days in a row it was still there). The best experience was breakfast & that breakfast staff, so kind!

This olace was absolutely perfect for our family!!

Great suites for large families

Smelled clean but I did notice the tub not the cleanest, the toilet paper roll holder was out from the wall (not supposed to be) and the cabinet doors under the bathroom vanity had handles that stuck out really far. It was nice for what we needed for our family and would stay again if we visit the area and need a two bedroom suite.