Marriott Columbus Northwest

An ok stay. The room we wanted and thought we where getting wasmt available so only had one bed so had to get to roll in beds and then the pool was closed all sunday before we left so kids couldnt swim which was half the reason for using that hotel

No hot water. Very tiny fridge didn't even work, coffee machine was dirty, front desk clerk was texting while i was trying to talk to her face to face. But the thing that was worst is that toilet seat was totally broken - couldn't even sit on it. I checked in late and left immediately to have dinner. When i came back and realized the condition of toilet seat maitenance was gone and my kid was asleep, so couldn't be repaired nor change the room. Here is the real problem though in morning when I complained and showed pictures to the front desk manager, she almost accused me it was my fault i didn't notice it right away. Well I stayed for 1 night so i shouldn't be expected as guest to inspect my hotel room, and then notify front desk and then waste my time waiting for maintenance. I do not work for Mariott. I want to stay in a hotel where everything is decent so i dont waste my time for your own repairs. Mariott always had high standards for customer service and satisfaction, but i guess that is a thing of the past. It is unacceptable front desk to text while talking to a guest, not to even to make eye contact. Totally disappointing experience.

Stay was very nice. Facility was clean. Checkin and checkout quick and very easy. Pool great for the kids. Thank you.