Hilton Garden Inn Columbus/Dublin

It was awful. No AC in the hallways or elevators, curtains were ripped, kids running through the halls screaming, people throwing a party in the lobby, and snarky comments from staff. Expected more from a Hilton that I paid good money for. Will never stay at a Hilton again.

I liked that it was safe and friendly hotel for the kids.

Coffee pot broken, room never vacuumed, vent in bathroom caked on dust, furniture holding microwave sticky, refrigerator froze all our food, room never cleaned in three nights , finally stripped beds morning of departure and discovered dried blood stain in the location my face and head absolutely disused, doors walls beds all beat up , loud baseball teams in hotel , hardly any pool towels, coffee in lobby absolutely undrinkable , phone ringing off the hook in lobby no one answering, not a true Hilton property, very sad experience with my kids

Thought the staff was great and helpful. I was sad there was no breakfast. But we had fun with our baseball family.

I would not stay here again. There were candy wrappers under the bed and black hairs in the tub. We were given no bath towels and after getting back to the hotel after a day at the zoo and entertainment center, we were told there was no housekeeping and they could provide hand towels only. After complaining for 15 minutes, the front desk clerk finally went into a room that was unoccupied and provided a family of four with three bath towels leaving our youngest to use hand towels. I have never left a review before but I would be remiss if I didn't warn others of this property. Furthermore, breakfast is $12.50 a piece...just FYI.

No towels at the pool, no bedding for the pull out couch in our room, no bath towels in the room. When I asked for towels for the pool they said housekeeping would restock, but never did. I needed a crib for my toddler to sleep in, they never brought one up. Wouldn’t recommend.

Honestly no complaints from us! Took my family to Columbus for a zoo trip! Hotel was clean and updated. Staff was friendly!

Building is nice and updated in common areas. Pool was small, but perfect for my kids. Room was that of a typical hotel room. Could have used a vacuum or carpet shampoo. Staff was excellent, friendly and helpful. We accidentally purchased a corked bottle of wine, and had no cork screw. The front desk gal was glad to help, and even provided us with proper wine glasses so we didn’t have use the paper in room coffee cups!

This hotel was perfect for what we were looking for. The customer service was excellent. The only thing that needed improving was the food. The grilled cheese from the kids meal was burnt on both sides. When you have a hungry toddler this is not ideal.

We stayed here for the weekend or family wedding it was great very quiet, clean and in a great area.