Fairfield Inn & Suites Bismarck South

Upon check-in at nearly 10pm there was a guy working at the desk who was friendly and nice. After unsuccessfully trying to look us up, a woman came to the desk and informed my child and I that our reservation was actually for tomorrow, not tonight. I pulled up my reservation confirmation email and the one showing that I had done the online check-in earlier and she said “well that’s not what our system says, and we’re booked” followed by “I could call my manager but she’d have to kick someone else out of their room and she’s not going to like that” and basically stared at me and my child without another word, other than to reiterate that they didn’t have a single room available. No offer to contact another Marriott in town or do anything helpful at all. The male employee was apologetic, while the female was rude and short with us, with a “too bad” attitude. We went back to the car and contacted Expedia, who confirmed that we had the right date. They called the hotel, who then miraculously were able to put us into an empty room despite telling us minutes before that they were completely full. When we went back in, the guy working at the desk was the one to talk to us while the woman clicked away on the computer before storming off as if we had personally offended her with our presence. I would never stay here again.

Our bathroom was extremely dirty upon checking in. We were also given the wrong room with no way to rectify it and no rollaway beds to assist in accommodating the person without a bed. They did come up and clean the bathroom that day. There were no towels throughout the weekend and we were only given 2 upon checking in for a family. The pool area left a lot to be desired and was also dirty. The breakfast was ok. Overall, we would not stay again. Way, way below Marriott standards!

Very friendly staff. Moved a family member to the area, so plan on returning and would stay again.

Came for a family event. Just a place to stay for the night. Was great. No issues.