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DoubleTree by Hilton Hotel New Bern Riverfront

4 star hotel
8.2/10 Very Good
(910 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

DoubleTree by Hilton Hotel New Bern Riverfront provides a comfortable and welcoming atmosphere for families. Guests consistently praise the exceptional customer service, with staff going above and beyond to ensure a pleasant stay. The hotel offers comfortable beds and soft linens for a good night's sleep. While the pool area could benefit from some improvements, the overall experience is positive, making it a suitable option for family getaways.

Guest highlights

The exceptional customer service, with staff going above and beyond to meet guests' needs.
The comfortable beds and soft linens ensuring a good night's sleep.

About the hotel

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a seasonal outdoor pool, and conference space.

Nearby attractions

Located in New Bern, DoubleTree by Hilton Hotel New Bern Riverfront is in the city center and on a river. The area's natural beauty can be seen at Union Point Park and Croatan National Forest, while New Bern Civic Theatre and New Bern Firemen's Museum are cultural highlights. Don't miss out on a visit to Isaac Taylor Garden. Kayaking, sailing, and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Seasonal outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar
1 restaurant
Buffet breakfast available for a fee daily 7:00 am–10:00 am: usd 16.95 per person
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Phone accessibility kit
Pool hoist on site
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Seasonal outdoor pool

Outdoor

Outdoor entertainment area
Terrace

Conveniences

Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Newspapers in lobby

More

Designated smoking areas
Renovated entire property - november 2020
map

Reviews that mention...

Family Reviews

for DoubleTree by Hilton Hotel New Bern Riverfront
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

20%

3 star reviews

0%

2 star reviews

20%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about DoubleTree by Hilton Hotel New Bern Riverfront

Latest reviews (5)

T

Tiffany

4 Jul 2024 - 6 Jul 2024
reviewed on hcom

4 out of 5 stars

Everyone there was super friendly, top notch service. Clean and comfortable except the pool area. It was pretty dirty and could use some umbrellas as it's directly in the sun and can get pretty uncomfortable if you're trying to sit near the pool and watch kiddos. But the deck area and view is great and it was a wonderful stay overall
C

Cheryl

18 May 2024 - 19 May 2024
reviewed on expedia

2 out of 5 stars

We’re from New Bern and came back for a family function. Our room was not ready at 4pm. At 4:30 we asked for an update. A housekeeper walked by and told the front desk attendant the rooms had been available earlier. We had a function to attend at 5:30 and had to iron clothes but the iron had a hole in it. Went back downstairs and was told someone would bring to our room. There were no chairs on the balcony. The Doubletree was previously a Sheraton that flooded during hurricane Florence. It stood vacant for years allowing for mold. There was a mild odor in the hallways but the room seemed fine. Unfortunately, we are disappointed and will not recommend.
A

Amy

22 Nov 2023 - 24 Nov 2023
reviewed on travelocity

5 out of 5 stars

We had a great stay with our family of 5. The customer service was excellent--from warm cookies, to piles of towels, to a rollaway bed to stop the kids from arguing--they took care of it all with a great big smile.
B

Brenda

12 May 2023 - 13 May 2023
reviewed on hcom

5 out of 5 stars

I would not change anything. We were greeted like family or best friends.
T

Trish

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

This was an extremely nice hotel. Staff was very friendly and helpful. I slept like a baby in a very comfortable bed with soft linen. I absolutly loved the Citron toiletries in the bath. Overall, great stay in a great place.
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