Candlewood Suites New Bern, an IHG Hotel

First time staying and I would stay again when visiting family. What I loved most was the cleanliness( the key to any stay)❤️🥰 and the staff was so friendly especially front desk. Keep doing a great job.

When we first arrived on our floor we noticed a strong, strange odor, like furniture polish. My wife suggested it was the cleaning agent they used in the rooms. But in retrospect we should have called the front desk and reported this odor immediately, because once we got home I noticed we were charged an Extra Cleaning Fee of $50. The manager reported that housekeeping said we had cooked something "smelly" in our room. In truth, we didn't cook at all, but we had noticed a weird smell on the floor once the elevator doors opened. I had to make a couple phone calls to the manager/owner and explain we were not the ones who had cooked on the floor -- that we hadn't cooked at all, in fact, as we were visiting my family for Thanksgiving. I don't think he believed me but he finally refunded the extra fee.