Courtyard by Marriott New Bern

The best thing about this hotel is the location. Everything else is average or below average in terms of cleanliness and service. They don’t provide room service but every three days, which this time was fine for us considering we were on a road trip and it was a one night stay, but I couldn’t imagine being a family or stuck in there for three days with no actual service. The sinks were super low. When my husband first said something about it, I thought it was because he’s 6’2” but I’m 5’3” and was hunched over that low sink (wasn’t an accessible room). It was just very low, low toilet, very little water pressure (had to turn around three times to get wet in the shower, and forget washing shampoo out of your hair). It seems like a hotel that has had a lot of cleaning & maintenance shortcuts and cutbacks. If Location is a thing that matters to you then you can probably tolerate it for a short period because it is beside a beautiful lake park and in the heart of history with a lot of things you can walk to. Otherwise, find alternatives.

Wasn’t as clean as it could be, the bathroom floor needed a good scrub, and the wall had water damage, possible mold. The staff was less than welcoming. Notice posted in the elevator stated rooms would not be cleaned on a daily bases unless requested. Maybe the shooting in upstate New York at the Courtyard could have been prevented if this stupidity was not in place. Our breakfast cost $29, was cold and left a lot to be desired. Will not stay there again although family lives in the area.

My sister and her family moved to New Bern a year ago and I have been a few times and can not find a hotel I am comfortable in. This courtyard is the best I have found in New Bern and they have a Starbucks in the lobby.