Courtyard by Marriott Charlotte/Matthews

I stayed only two nights. Many problems may have been due to large number of families with children. However, my room was not serviced at all, ice machine was always empty, elevator was out of order, and curtain would not close all the way. However, the front desk staff was most helpful at checkin.

My little family has been staying in this hotel every couple of weeks when we visit our friends and it hasn’t disappointed us even once.

Pool was closed the entire time. You gotta let people know that. When you bring a bunch of kids to a hotel, they want to swim.

*DO NOT STAY HERE* Someone opened my room door two times. One in the afternoon and the middle of the night. Management said it was housekeeping checking rooms in the afternoon & they made a mistake. However housekeeping did not say “housekeeping” “sorry wrong room”“perdón” nothing. Just opened the door realized it was locked with the latch and walked away. When I got to the door there was no one in the general location. There are no cameras in the hallway only on the elevators. Seems extremely sketchy. I was also told no one accessed the room in the middle of the night even though my personal travel alarm went off. I felt dismissed when it was brought to the attention of management & heard excuses. Didn’t feel safe & will not stay there again when I come to visit family. It was giving “trafficking”. Not safe at all. I should be able to feel safe while visiting & not have to have 3 different locks on the door to sleep