WaterWalk Charlotte

Do not stay here!!! The rooms were not cleaned. Section 8 and HUD lives on property. it’s dirty loud people/music outside 3/4am and smells like cigarettes and weed. We had used toilet paper in both bathrooms. No staff at front counter most of the time, nor do they answer the phones. We had no blankets in our room and our room was filthy upon arrival. This was a trip I pre planned and splurged on for my children. Our trip was ruined because of our overall experience at this location. I couldn’t sleep due to feeling unsafe, being cold at night, people yelling outside throughout the night until 3/4 in the morning and the smell of weed and cigarettes in both our room and hallway. I’ve called the hotel - no response, emailed the hotel - no response, emailed corporate-no response and, called corporate numerous times. Do not book here! You will regret it!

Rather disappointing experience WaterWalk properties are usually very good. This one however, PARKING IS NON EXISTENT DOORS PROPPED OPEN FOR ACCESS PEOPLE OUT ROAMING THE PROPERTY AT ALL HOURS LOUD VOCAL DISAGREEMENTS IN PUBLIC AREAS SUSPECTED ILLICT ACTIVITY IN PLAIN SIGHT I would not recommend this property to anyone traveling with kids or, the inability to defend oneself. The room was ok, IF you stayed inside. It was clean and, the A/C worked. The lady at the front desk was very friendly. Proceeded with caution

The stay could have been so much better then it was with a few changes. It stated no smoking but that is not true as our room was filled with smoke throughout the day from the units around us smoking. The floors in the room were nice but could have been much nicer if they had been swept. Only one lap barley worked. If it stayed on two long the switch would not catch to turn it off. Along with the smell of smoke there was a terrible smell that came from the vents when the fan was on in the bathroom, and since it was connected to the light, there was no way of turning it off. Last, you could never get the front desk on the phone, all calls were forwarded. Could be a great space for a family vacay with several minor updates.