Hampton Inn & Suites Charlotte Steele Creek

Everything about our stay was wonderful. The staff were extremely helpful and friendly. Our room had lots of space to spread out. And, the local area had a nice selection of restaurants and shopping. We will definitely stay here again when we visit family in Charlotte.

My stay was great I did notice a smell in the hallway maybe from rugs being steamed clean and sometimes it will smell. Also only one elevator was working. And the pool was very cold. The staff was very nice and everything was nice and clean I would be visiting again in the future and recommend this friend and family.

When we arrived, we were given a room that was already occupied and walked in on a family; we then had to wait another 45min to find another room (assuming we then took someone else’s room) because the hotel was overbooked. The TV didn’t work the entire stay, and no one available on weekends to fix. Poor planning on management for a booked hotel, lots of groups with same experience and no resolve

This is our fifth stay there and we repeat for all great reasons: clean, neat, close to eating places, and family.

Great place to stay. Very clean and comfortable. Felt very safe during my stay with my children. We will definitely stay here in the future.

Excellent for families, lots of shops, restaurants and grocerie store close by. Walkable distance. Clean and safe. Comfortable beds. Checking in was easy and staff was friendly.

Positive comments: the location (near many restaurants, shops, grocery store, family, etc) and the complimentary breakfast each morning was perfect. Negative comments: 1. We did not drive/rent a car/use the parking lot but we still were charged a daily parking fee. The website said parking was free. 2. When we arrived, the staff informed us that there weren't many housekeepers available over the weekend, so we had to chose bed service for either Saturday or Sunday. We chose Saturday but never received ANY housekeeping services during our 4 day/ 3 night stay. I had to go to the front desk on the last night to retrieve fresh towels. Glad I always pack extra towels from home. 3. Because we did not receive any housekeeping services, there was 4 days/3 nights worth of garbage in our room. Disgusting! 4. When we first checked in the room Friday morning, there was a blown light bulb. I immediately called the front desk. The receptionist said there was not anyone on site besides herself (it was 245pm) to repair and we would have to wait until Monday to have the light bulb changed. I told her I was not willing to sit in a dim room for 2 days, she offered to switch our rooms and would send someone up with new keys (but didn't she initially say no one was working except her). When the gentleman came, he had 2 light bulbs in his hands saying the hotel was booked and we weren't able to get another room. Would I recommend this facility or stay here again? Absolutely not! I travel 3-4