Hampton Inn & Suites Las Cruces I-10

We will never stay here again! When you drive all day, all you’re wanting is to get to your hotel room to relax and unwind. Sadly we couldn’t. We practically walked into a sauna because the A/C wasn’t on in our room when we arrived. So when the room FINALLY cooled it was close to 5 in the morning. We had a sweaty and very rosey cheeked baby on our hands. Now, they did offer to move us into another room BUT the other room was just the same. Hot. On top of that, half the dispensers in the shower were empty. Yes, we could’ve brought our own but when you know that you only have a few hours asleep ahead of you till it’s back on the road again, we didn’t get all of our stuff down especially when we have the baby AND a dog. Those are things that the hotel should make sure are stocked. The breakfast was awful. And for being a pet friendly hotel they had NO pet friendly areas for our dog to potty. Now here’s the real kicker, we speak to a manager come morning and without skipping a beat, the manager was very rude and offered no apologies whatsoever. We could hardly get a word in. It was VERY unprofessional and they were not the least bit accommodating in any shape, way or form on the matter. We were in no way looking for a free handout. We just wanted to make them aware that we were unhappy and why. A simple apology would’ve sufficed but they couldn’t even do that. I will NOT recommend this hotel in the near or far future ESPECIALLY if you have a pet.

I booked this hotel because it had an indoor pool and hot tub, however I did not find out until after checking in that the hot tub was out of service. I was not made aware this during check in. When my family and I made it to the pool and noticed that there were cones and caution tape around the hot tub, I asked if we could be comped or allowed to swim at a sister hotel, I was told those options were not possible. The hot tub was broken all three days that we were at the hotel so we did not get to use it at all. I feel it was money wasted when I could have been at a hotel with working amenities that I paid for.

We had just came back from vacation and we stayed there very nice but our luggage got stolen all our stuff from our truck was caught on cameras but they did nothing for us at all did a police report nothing was done now we have no clothes for family everything bags shoes like really not safe at all like if this happens why don’t they have more staff to check on that bumped out u may think ur safe from the other side of the border but it’s the same thing we stay mexico hotel and nothing was taking and here this happened here in USA

The pictures were deceiving as it showed a water slide at the pool which we found out at check-in that it was not longer there. My family was a little disappointed with that as we planned on playing in the pool with the water slide. We still enjoyed the pool but the pictures of the water slide need to be taken off this property as it is false advertisement.