Homewood Suites Reno

Best hotel stay ever!!! Crystal who checked us in and was there daily during our trip was phenomenal, she truly went above and beyond with her Wonderful, Professional, & Caring Whole Hearted Customer Service. Our suite was perfect size, clean, and up to date. AM breakfast buffet was hearty and delicious, WiFi worked for entire family just great w/o slowing or glitching, parking was free- near to entrance, and easy to find. All the staff was friendly and helpful, but most of all Crystal as she made me and my family’s first time in Reno worth taking to celebrate my dads 80th birthday.

Family road trip, stay there on July 4th night. Room is clean and spacious, breakfast is great but close at 9 am is quite tight to us. Overall the staff are friendly and very helpful during our stay. There is one incident. The gentleman in front desk on 7/6 morning shift was ver rude and inpatient. My daughter left her plush pillow under the blanket and found out the night 7/5 that we were 200 miles away from there. It’s an old plush pillow for kid with her since she’s a baby. She cried sadly. I called hotel on 7/5 10 pm. The lady was very friendly but she cannot found the plush at lost and found. She suggested me to call in on next morning. Unfortunately on 7/6 morning when I called in, the gentleman was very rude and educated me should not leave things behind. He even did not want to understand what we lost and he said he cannot help me if keep him on the phone. After 2 hours I called back, he just said he checked through there is nothing they can find and hang up on me. In the afternoon, I just want to make my effort again and luckily, this time the lady is very nice, hold my call first and check lost and found, nothing found. She took my name, room number, phone number. After 10 minutes, she called me and told me they found the pink/purple plush in the laundry. She told me to email them a shipping label so they will pack and ship out ASAP. The plush got shipped out on 7/7 morning and currently out of delivery. My kid will be so happy to see it back tonight. Thanks.

Very family friendly and clean hotel!

The room fit our needs for one night. We had the bedroom and our kids slept on the pullout couch in the living room. Very clean except for the crumbs under the couch cushions. We weren’t able to set the temperature below 72 degrees so it was way too hot to sleep at night. Beside that, the room was comfortable.

Our son found a pill in the kitchen area of the hotel. It was under the fridge. Staff needs to make sure they clean up a little more thorough. Also upon leaving, person working front desk with glasses and gray pony tail screamed JESUS at our children and said he was frustrated they were not calm and didn’t want to have to fill out medical liability forms if they got hurt. It was extremely rude and disrespectful.

The room is huge with bed area, small kitchenette, and living area, and is well-appointed. The staff are all friendly and helpful. The location is very good - close to all kinds of shopping and restaurants. The only thing that was very unpleasant was the noise in the morning from other guests. All kinds of slamming doors, babies crying, etc. More soundproofing of some kind is definitely needed.

Clean and well maintained. Breakfast was decent. Availability to the pool was amazing closes until midnight. Great customer service and it’s located in a private location. This made our family feel safe.

Nice one bedroom suite. Good for a family of 4. Indoor pool a little cold and small, hot tub ok. All good.

Cozy and friendly place for my family of 7 to stay. Will recommend this to everyone and would stay again.

My husband and I took a little family vacay with our 4 children. Finding a hotel that can accommodate all of us, yet also allow some privacy for myself and my husband is difficult. Homewood Suites was the only hotel in the area that could do so for us. We had a fabulous suite at the end of the hall on the 3rd floor, so no noise from other people walking by. It was 2 bedrooms, each with their own bathroom and locking doors, plus the living and kitchen areas. The kitchenette is complete with dishes, utensils, pots and pans, a dishwasher, full-size fridge. They have evening socials every night with a free light dinner, free wine & beer, as well as complimentary breakfast buffet. I can't rave about this hotel enough, we will definitely come back any time we can!