Aiden by Best Western @ South Reno

We had a great stay at the Aiden. The location was central to places to eat and shop. The room was nice and clean and had the necessities. The pool was great and the Two Chicks restaurant on site was good. Our kids enjoyed the pool immensely and just the atmosphere! We would definitely stay again and recommend this place!

We reserved three rooms because we have a big family. The staff at the front desk were very sweet and friendly. We walked into our room and my husband went to use the restroom and the toilet was clogged before he even used it. Like looked like it was about to overflow. So he asked me to just get us a different room so we didn't have to deal with plumbing issues on our overnight stay. I went to the front desk and told them and they said they would send a plumber up cuz they were sold out. Which they did right away and he unclogged it but it just kinda felt gross after that. There was hair that wasn't ours on the bathroom sink which I cleaned myself (cuz sold out) my son wanted to take a bath and the bath plug was on the side of the tub and I looked inside the drain and it was FULL OF HAIR upon our arrival. I didn't even want to shower in there after that. Like eeeeeeew. Again, the staff was sweet, the hotel had a cool looking pool but we couldn't swim cuz it closed at EIGHT PM! So early, it's not even dark by then and was still over 100 degrees at 9pm when we checked in. Oh well.

First night we had a group of kids and adults check in next door to us. It was late, about 10 oclock. They were soo loud. Zero sound proofing. Sounded like they were in our room. They were up till 1 am. They quited down the next two days thankgoodness. House keeping never came into our room to refresh our towels. We always got back to room so late never had a chance to ask for more. Trash was never taken out. By time we left both trashes were over flowing. Would not stay here again.

Our stay was for a family trip for a car show. We have a worldwide car club that has chosen to only stay at this hotel for all of our events. This hotel and staff are beyond accommodating and are a pleasure to deal with. We asked for some accommodations and they complied without hesitation. We even had a problem with our refrigerator and they were fast to try and fix that situation also. We as a whole group will not stay in any other hotel in Reno other that this establishment. The management and hotel staff really went above and beyond for our entire group

We stayed here one night and will do it again! It was pet friendly for our furbaby-and the place was in great shape. I felt safe as a single mom staying with my two kids on the property. Everything was clean and comfortable!

Let me get this out first, the staff was great; friendly, useful, helpful when needed. My problem is, for $350 you think they would offer continental breakfast. Nope, you get the choice to eat at some restaurant that has set up shop there and is busy as all get out. Also, my particular situation had me check in at 10pm and check out the following morning at 6:30 the following morning, but I was free, with my kids later that morning. I asked if we could come back and swim since we dropped $350 for a quick stay, and was told no. I asked what if I showed my receipt? Still a no, since I had already checked out my stay was complete. The room was very clean, and the beds were comfortable.

Met for a family reunion gathering. Outside seating was great breakfast for take out, great

Our family was pleasantly surprised to have such a nice newly renovated hotel room! It felt like luxury for such a reasonable price, for a family on a tight budget. We loved the aesthetics of the hotel.

When we arrived we were told that we had to lay a $100 deposit if paying with a credit card or $200 deposit if using a debit card. The staff acted like “hey it’s not a big deal” because it’d be refunded in 10 days but that’s 10 days of accumulating interest on a credit card or 10 days of impacting my cash flow. The hotel and Expedia both need to make that deposit much clearer on their website and advertising. It’s offensive when staff acts like that amount of money is nothing to a young family.

What is NOT to like here? Very modern, clean and quiet. Best black out shades ever….slept like a baby. If they can keep the price point similar these Aiden hotels are going to take over the world. I prefer to stay in the under $150 price range when I travel and for that, this was the best hotel I’ve stayed at in recent memory….hands down!!