Home2 Suites by Hilton Reno

When we entered our room, the remote was missing to the tv from the room. We called down to the receptionist and no one answered. We then walked down and saw a sign, " Please be patient while I am gone" We waited for 10 minutes. The poor girl was by herself and said that she had to text her supervisor. We went back to our room and we still got no answer. As we walked to the lobby a man in the room next to us was smoking in the hallway. It filled up our entire room. I walked to the lobby again and the receptionist was gone again. We waited for 10 minutes with two toddlers. When she finally came back we asked for another room due to the cigarette smoke. She was very sweet and found us another room on another floor. When we finally got to the room it only had one king bed. There were 4 of us. We promptly left the room to the lobby and again the sign on the counter was there and no receptionist. We waited for another 10 minutes and she finally came back and found another room. I know it wasn't her fault but she was there by herself on a Saturday and there was a lot of customers waiting to be helped. I feel there should have been more people there to help her. We waited for 45 minutes to get a new room and I know that poor was stressed doing it all by herself.

Vert terrible service right from the beginning. 10-15 minutes before someone showed up to check us in. A gal finally came out of a room with friends down the hallway. Checkout the next morning too was a long wait before a young girl showed up. Pool was down sadly which we weren’t happy with. We weren’t told this until arrival. We had to ask for a couple more pillows not enough towels for our family if 4. Very clean place but disappointed by the overall experience.

I decided against staying in the actual strip of Reno because I was taking my family on a day trip, but I now regret choosing this hotel. The sheets were filthy, the noise level was high due to the upstairs neighbor's noise, the a/c broke, making the room excessively hot, and the bathroom was unclean overall. I would not stay here at all again.

Great place for family. Large room with stocked kitchen. Good breakfast. No resort fees!

The beds are horrible and uncomfortable. My kids bed squeaked every time they moved

I felt like it was an awesome mini condo. Property was very kid friendly, loved the food amenities, employees were friendly and prompted whenever you needed them. Great location next to a mall, near airport.

Great hotel for our family. The breakfast had many options and we were able to take an on the go paper bag that helped with snacking during the car ride.

Just passing through, great affordable commendations for family of 6 adults.

It was enough space for our family of 6. The staff were extremely friendly and helpful.

Nice big room. Everything was in good condition. Breakfast was excellent. Staff were friendly and nice. Overall it was an awesome stay for the family.