Candlewood Suites West Springfield, an IHG Hotel

Mini vacation with family.

Just visiting family love the hotel room it looks like an apartment. Thank you

We went for our a family trip and stayed 2 nights. No free breakfast but had a wonderful kitchen and we loved cooking there. A homely feeling with cleanliness and service of a class hotel.

We wanted a quick family trip before school started. The hotel was about 12 minutes from Six Flags, and we went canoeing about 20 minutes away. Location was perfect. Staff was very friendly and attentive. The kitchen was perfect and helped us save money by not dining out 3 times a day for 5 people. Coffee was free and they had a mini mart that was convenient. Kids had fun in the pool and making smores with the outdoor grill. Supermarket nearby was great. Glad we chose this hotel.

My family and i stayed for a week, and glad we chose this hotel. Great, spacious rooms, each with a full kitchen (minus an oven) which is fantastic for longer stays. We used the indoor pool & hot tub daily. Nice staff, plenty of free parking, walk or short drive to tons of dining or shopping options. You can tell some things are dated if youre picky, but it's clean and well kept. Would highly recommend and plan to return again!

Room was nice size n clean. Enjoy the hot tub and kid's loved the indoor pool. Wish they had a outdoor pool as well.

Loved everything about this hotel except I was on a floor with babies and young children uncontrollably crying all evening. Not sure, but I think this was a safe haven hotel for immigrants. My hotel stays usually have middle school hockey teams running up and down the halls but they usually just do that for 5 minutes and then they're gone.

This hotel at first glance looked pretty well maintained but smelled intensely of cigarettes and pot throughout the building. Our room was clean in appearance but smelled of old cigarettes and air fresheners. The rug was also wet under the air conditioner, which only intensified the smells. When we brought the cigarette/pot smells to the attention of the receptionist, who did not seem surprised by our complaint, she asked what we thought she should do about it. The manager also gave a less than professional response by attempting to deny the smells entirely. A highlight for our kids was the pool, however, which was well maintained and fun. Overall we were really grossed out by what was clearly not a smoke free hotel, and unhappy with the response we got by the staff.