Sonesta ES Suites Baltimore BWI Airport

Was good only thing I didn’t like about room was that kids had to come through bedroom to get to bathroom. Just an inconvenience. Besides that enjoyed our stay

The property offered a 2 bedroom suite that accommodated my family with ease. Thank you Sonesta ES. We will be back!

Suite room was nice for traveling with family.

I like the fact that they had pleather as furniture because it's easy to clean and does not keep bed bugs but however people are torn is furniture so they need to mend the furniture, the entrance area door never locked I did not like that I believe they kept it unlocked the safe staff from walking over to have to let people in in case the key card didn't work into the building not into the hotel room but the building and the rug was dirty going into the building they should have a runner down which they clean it, other than the sofa being torn and areas of some of the rugs being snagged the hotel room was fine the entrance outside needs to be cleaned and taking care of a little better and trash needs to be empty and tell us to stop putting the trash and the cigarette holder they should have a dumpster or something close since families do stay there weekly

Everything was great! Except the pool hours. The pool is open from 11am to 7pm, so if check in is at 4pm you have to rush to spend time in the pool and then checkout is at 11 the next day and the pool Doesn’t open until then. The pool situation is not fair especially when you’re being ing your kids to use the pool.

We have stayed at this property a few times with no issues. This time was fine but a few things to note which made this experience less stellar than past. I had to wait about 10-15 minutes in the lobby for someone to check in as there was no one to greet me when I arrived. When I checked in, room was already paid for by booking via third party, they asked for card and charged it $100 (without telling me) as a holding fee for incidentals. It was not until I received an alert from my bank, did I know I was going to be charged. Had I known, I could have made appropriate accommodations to avoid issue. I also tried to discuss this with the front desk attendant, and he was rude and dismissive as I was just trying to explain conveying this information up front, would have been the right and appropriate thing to do for whoever is working at the front desk and could have saved me issues, $$, etc. After checking in, I tried to call down to the desk to let them know of the damage that was done to the furniture in our room so we would not be responsible. The front desk phone rang constantly with no one to pick up. Hotel location is rather quiet. We were in and out for less than 24 hours for a family event so I did not have time or energy to address these details further, but maybe my review will save someone the headache.

Don’t understand the high overall rating of this place. I would recommend this hotel for out of town construction workers. Wouldn’t recommend for families. It’s very rough around the edges.

Where shall I start? This is my first time visiting Baltimore and didn't want to stay inside Baltimore (not sure about the overall area) and we picked a place close to the airport. First of all, it felt safe and friendly when we arrived at the property. The check in was smooth and the environment was family friendly. Sylvester was the front desk helper and he was extremely helpful and friendly. The two weeks we stayed there, we were able to relax and enjoyed an afternoon run almost everyday (when no thunder storms.) And the gym was nice and comfortable (too comfortable that we chose to run in the heated outsdie environment.) The room was very clean and quite big for two people. We were able to do some simple cooking for a couple nights we didn't want to go out. Location is great. My husband was able to drive to DC for meetings easily (easy access to freewary) and close to Baltimore, the city. There are more I want to say, but I guess I would just end here and we will definitely come back again the next time to Baltimore.

I showed up to this property at 6:30 p.m. with my two small children after pre-paying months ago. The front desk notified me that they gave my room away, they had no options for me. They did not offer to find an alternative, and asked me to call Orbitz myself to get a refund. It was a terrible experience.

The hotel was over booked. I didn’t get to stay. I was with my kids and had to find another hotel at night.