Best Western Plus Chalmette Hotel

Was very unsatisfactory. Rented 3 rooms for 2 nights. Bedding was stained. One out of the three front desk staff we encountered was super nice the other two were very rude. After the first night they came in to “clean” our room I guess you can call it that. All they did was take the dirty towels and not replenish them so for 4 people we had 1 towel left. After originally only having 3 to start off with. Did not even bother fixing the beds. Only reason we knew they entered was the lack of towels. When asked if we could get more we were told oh no there in the washer and dryer at the moment they’ll be ready in an hour which was after check out. Then as we are told they didn’t have any we watched the cleaning staff fill the cart with clean ones. It’s not as we asked for a lot we had just asked for 1-2. Pool states it open online, but it is not. Was one of the reasons we booked there so the kids could swim for them to be disappointed.

The staff is very nice to the children.

Stayed with a large group of people. Multiple a/c units were not working in room's. Refrigerators were not working. No towles in any of our rooms. Ran out of Multiple breakfast items that kids would eat. Door to get in from the pool wouldnt open from outside