Hampton Inn Westfield

The staff did not advise us that the pool was closed. If we had known this information we would have booked a different hotel! Also they allowed other guests teenaged children to run hallways and yell until well past midnight!!

Great stay for the family. Frills if you're a diamond-level member.

It was great except kids banging on our door.

It was so clean and comfortable, my family wants to stay here again.

At check-in, I requested 3 keys for my room but only received two. I requested an accessible room and when I asked for a room on the 1st floor, I was told that there was only one on the 3rd floor. The worst part of my visit was on Sunday when my family and I returned to the hotel to find that housekeeping had not been to our room. When I inquired I was told that if I needed housekeeping, 24 hours' notice needed to be given and this should have been told to me at check-in. It wasn't and I ended up changing the linens on our beds and requesting clean towels brought in and the dirty towels and garbage removed. I was very disappointed and angry at the fact that I was not told about the 24-hour requirement and the staff did not attempt to make amends for their lack of providing service. The check-in staff at Hampton are young people who only know how to say " I am sorry ". They have no skillset to provide excellent service.