Comfort Inn Crystal Lake - Algonquin

Great hotel for what it is, a clean place to stay while visiting family in the area.

Worst staybi have ever had at this hotel and I have been staying here for years when I come to town. I didnt even check-in until 4:30pm, an hour and a half after when check-in starts(3pm). When I got up to my room I found the entire housekeeping staff just sitting in the room, talking and not cleaning. As soon as they saw me they jumped to cleaning and kept apologizing while my child and I stood in the hallway with all of our stuff waiting. We had somewhere we needed to be by 6pm and still needed to get ready but couldn't even do that because we couldn't get into our room. We waited in the hall for 15 minutes while they rushed to clean the room. When we got into the room it reeked of cigarette smoke and like someone had repeatedly smoked in that room, a non-smoking room. The a/c unit was barely pushing cold air and severly outdated. As we were leaving to go to our event, I stopped by the front desk to inform them of what had happened and the state of the room. He said he would email is GM and they would contact me Monday when they got back in the office, it is now 5 days later. I still have not gotten a call. Was not offered a different room or something to help with the smell and ventilation. The room was really run down and needs a lot of work. I am very upset at my stay, especially for the price I paid for the room. Will not be staying here ever again and will be contacting corporate in regards to this.

It’s about a high 3 star hotel. The amazing breakfast and cheap price rises it to a 4/5 IMO. It’s clean and was spacious enough for 2 adults and three kids. You should book, you won’t regret it!

Stayed for a family gathering, Hotel was ok for the price. Breakfast was nice with plenty of options. Hotel needs alot of updates, beds were awful as well as the pillows. Bathroom was decent at best..

Jim at the front desk was very rude. Our door would not open. We explained (over 3 trips down to the front desk) that it wasnt the keys malfunctioning, it was the door entry unit itself. He finally came up to the room, attempted to use a key, only to find the battery had died in the card reader. He needed to go back down and get a master key while we waited in the hall with our two small children. The phones did not work in room 303 or 306. Elevator sounded awful.

My family & friends ONLY go to this facility when in town, and it’s the best place for my pup. She loves this place, blind but knows her way around now.This is my first “post pandemic” visit in years but greatly appreciated the breakfast!!!! 😍😍

The lock on our door didn’t work and when we called someone to come fix it, we were told, “yeah, the hinges are on backorder, you just have to lift it up and really slam it shut”. Our shower head was falling off the wall. Our kids were excited about the pool area but it was disgusting. I would not stay here again.

We had a small family party close to the motel. The gentleman working last weekend was so helpful and friendly, it felt like a small town atmosphere and just added to the great welcome our family received from Crystal Lake! Thank you again for treating them so well!!!

We were forced out of our home due to power outages related to ice and cold weather. We booked 2 rooms for 2 nights for our family of four. On the second day, our previously connected devices were no longer able to connect to the facility wifi. We went so far as to bring our devices to the service desk for assistance but the clerk was unable to regain access for us. We had to leave the hotel a day early, without any compensation, because this vital amenity was not available, limiting our family's ability to perform work-related and personal duties.

We intentionally ordered tgd Suite expecting to get a larger divided room. No deal, the Suite here is just a scam! The room is exacty the same as a standard king/Queen, the only difference is the couch has a ull out bed! The rooms were much older than they look in the pictures and were all starting to fall into dissaray! Paint all bubbling and peeling, none of the plugs/ outlets worked, so we had no where to plug anythjng in. By far the worst vontinenral breskfast we ever had and had to leave to get something edible. Fortuneatly, there were many places outside the hotel. The pool is just a tiny kids pool very weirdly pisitioned right off the lobby. The atsff was lkmited, but were very nice and welcono real readon to stay here, might as well hobright across the street for a nicer room. At least you can get the samesd suite room for the cost of a regular room. We just werent hsppy with the toom. Wdxadjed are youvsure this isca suite? They explained the sweet is the same as a double queen. Instead of a full couch, you get the pull out bed couch and just less furniture! This hotel was just a waste of monry. We didnt even want to check in, but had to since we booked online of course