Embassy Suites Chicago Downtown Magnificent Mile

Our family of 4 stayed comfortably in our suite! The complementary drinks and snacks were a hit! Check in took awhile and parking was rather expensive. But overall a great stay! Was in a good location too to walk to places.

It was amazing. The suite was more than comfortable enough for my family. The kids really liked the snacks and the breakfast. I will definitely be coming back

Our room was dirty right away and so loud. It was suppose to be me and my boyfriend first visit there to chicago and we saved up to visit there but the fridge came with a pop in it already, kids were running around the hallways till 3am, the elevator ran till i dont even know when, i called for clean towels they took the dirty round but never brung the clean ones. I dont understand why it was expensive with the name you all should have represented better.. The best part was the bartender at night who made delivered service with a smile. I couldnt beleive how diraty the room was, there was holes in the walls, the bathroom decor looked like something you see in a low under budget motel. I cant believe how much I paid.

My kids and I love the Embassy Suites and we really enjoyed this one. The pool is a bit small - long in lengths but very narrow. The hotel is very conveniently located. The evening reception is nice. They even have a little Shirley Temple station for the kids. Breakfast is good, but very busy.

I had a great stay at the embassy suites. The employees were are very friendly and helpful. Only complaint would be the walls are very thin between rooms. So if you have, let’s say a crying infant, a screaming toddler and a yelling Mom- you may hear it all in the middle of the night! But honestly, everything aside from that was absolutely amazing!

Not nearly enough staff. I didn’t see one person clean the DIRTY elevators. Two FREE drinks if you want to wait 45 minutes in line for the ONE bartender working. Pillows are so bad that I had to buy one at Walmart. Walls are paper thin. I heard people, clearly talking and having sex. When I say clearly I mean I understood every word. I could hear their phones ring. So bad I was purposely very quiet after being able to hear them SO CLEARLY! $55 a night parking is a money grab. Security is nonexistent. Anyone, and I mean anyone can just walk right in the building and go right up to any floor or room they want. Weight room is completely unsupervised. Had three or four kids in there at one time unsupervised running on the treadmill. As a matter of fact, three of them were on one treadmill at the same time. No staff comes in and checks what’s going on. The pool is even worse. Must’ve been 30 kids in a tiny pool with not enough adults to count for that many being in there. So, in other words, they were unsupervised. You can’t use a dolly to bring up your luggage. They told me they don’t loan them out. Only a bellhop can bring up your luggage using the dolly. They used to have valet parking they no longer do. They haven’t done any room remodeling for about 15/20 yrs. Also, I was threatened through the paper, thin walls from the adjacent room after notifying staff, they were loud at midnight.

This was our second time staying at this hotel and it was pretty nice. We did have some Internet issues, which was a disappointment because we were supposed to be on the premium network. Housekeeping had some issues. They generally did a good job, but didn't leave enough towels on several nights. Otherwise, the stay was comfortable and enjoyable. The free breakfast is excellent and happy hour is nice too. The kids enjoyed the pool. The staff was courteous. Overall it was a nice stay.

Check in line was long. Front desk people were rude and barely greeted me- I think if you are in the hospitality business you should at least try to be friendly to your guests. The rooms were spacious but bathrooms were run down. It’s a good free breakfast but it’s very crowded- we were there during spring break so that’s why. The pool is tiny as we expected but there were so many people in there you could barely swim so my kids only swam for like 15 minutes. We live in Chicago (staycation) and if you are looking for a place to stay near Michigan Ave, Navy Pier, and the riverwalk, this is a good place for families. The location is great. Average hotel, nothing spectacular but you get what you pay for.

Was good to be able to see the city from our room. Felt safe for my family. Enjoyed the pool and sauna. Phone didn’t work. Bathroom needs updating.

We had a great experience staying at this Embassy Suites with our 3 young kids. The staff was so helpful and accommodating getting all our luggage to the room. The suite had all the space we needed to keep our kids fed, rested, and relatively happy between walks around Chicago. The breakfast in the morning and drinks in the evening were lifesavers.