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Hotel EMC2, Autograph Collection

4 star hotel
9.4/10 Exceptional
(1002 verified Hotels.com guest reviews)
See verified family reviews (7)

generated by AI based on family reviews

Overview

Hotel EMC2, Autograph Collection offers a unique and exciting stay for families. Children are delighted by the robot butlers, Cleo and Leo, who deliver amenities to your room. The hotel boasts a great location, convenient to many attractions and restaurants. Rooms are spacious and clean, though some guests have noted the beds are soft. While the hotel lacks a water bottle refill station, the friendly and accommodating staff make up for any minor shortcomings. The overall experience is enhanced by the hotel’s unique design and technological features.

Guest highlights

The robot butlers, Cleo and Leo, who deliver amenities quickly and efficiently.
The spacious and uniquely themed rooms.
The hotel's excellent location, close to shops, restaurants, and attractions.
The friendly and accommodating staff.

About the hotel

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and a business center.

Nearby attractions

Located near the beach, Hotel EMC2, Autograph Collection is in Downtown Chicago, a walkable area in Chicago with great shopping. Michigan Avenue and Navy Pier are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Grant Park and Millennium Park. Looking to enjoy an event or a game? See what's going on at Soldier Field or Wrigley Field.

Popular amenities

Family friendly

Free cribs/infant beds
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Full breakfast available for a fee 7:00 am–11:00 am on weekdays and 7:00 am–noon on weekends: usd 20.00-40.00 per person
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Raised toilet seat
Roll-in shower (select rooms)
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

Fitness center

Conveniences

Atm/banking services
Elevator
Front-desk safe

More

Smoke-free property

Nearest Airports

Airplane
Chicago Midway International Airport
16 km from this hotel
Chicago O'Hare International Airport
25 km from this hotel
map

Reviews that mention...

Family Reviews

for Hotel EMC2, Autograph Collection
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

7 reviews

Review data

5 star reviews

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4 star reviews

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We have selected a sample of reviews which reflect what families have said about Hotel EMC2, Autograph Collection

Latest reviews (7)

R

Rajesh

8 Apr 2024 - 13 Apr 2024
reviewed on hcom

5 out of 5 stars

Overall, this was an excellent place to stay with our family for a spring break trip to Chicago. The room, hallways and elevators were all very clean and in great condition. The kids were delighted by the robots, Cleo and Leo. The beds were NOT comfortable--too soft. We would have preferred a door between the bathroom sink and bedroom area (the curtain was good for privacy, but not for sound dampening). I wish they had a water bottle refilling station instead of just handing out plastic disposable water bottles. Also, the room lacked comfortable seating--there was just one desk chair that was moderately comfortable. The beds were not very comfortable for sitting on (too soft). Excellent service from all staff we encountered. Location was moderately convenient for our needs--lots of bus lines near by, great food choices in walking distance.
S

Stacey

5 Apr 2024 - 6 Apr 2024
reviewed on expedia

5 out of 5 stars

The location of this hotel is PERFECT! It is nestled in a quiet spot less than 2 blocks from the shops, restaurants and excitement that is Michigan Ave! Millennium Station is about a mile away and walkable as well. The hotel places an emphasis on art and technology with beautiful artwork throughout. My two children loved the robots Leo and Cleo that will deliver essentials to your room such as additional towels or cups! The lobby also had a cool old-fashioned motion picture wheel that you could spin to watch a picture move. The staff was very friendly and accommodating as well! A few disappointments - the lobby area is very small and tight, the room-service pizza we ordered wasn't great, and our mini fridge didn't work. Overall, we loved our stay and would absolutely visit again!
E

Eric

25 Mar 2024 - 26 Mar 2024
reviewed on expedia

5 out of 5 stars

Very cool unique hotel near Mag Mile. My kids loved the robot butlers, concierge overhead this and sent a special gift for them after check-in which made their day! Very thoughtful and friendly staff. Room was spacious and clean snd had a cool vibe. 10/10 will stay again
T

Tina

16 Feb 2024 - 17 Feb 2024
reviewed on expedia

5 out of 5 stars

I love the robots they were cool my kids loved seeing them come to the room
H

Heather

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

This property was amazing! Our first visit here and we cannot wait to come back. My children absolutely loved Cleo and Leo, the concierge robots. They brought everything quickly and the room service was delicious! The staff and breakfast here were also amazing. The room was spacious, uniquely themed, clean, and beautiful. Our only complaint was valet was a bit slow, but overall we loved the experience and look forward to visiting again.
T

Tracy

Invalid Date - Invalid Date
reviewed on hcom

5 out of 5 stars

Our family had a very nice stay. The kids loved all the technology!
J

JERREN

Invalid Date - Invalid Date
reviewed on hcom

5 out of 5 stars

What a hidden gem! This place was an experience in itself. I won't spoil any of it for you but rest assured that you will be sharing photos/videos of this place with friends and family once you check-in. The place was beautiful and in an extremely great location that made visiting our favorite bars, restaurants and shopping EASY. The only negative was that the bell hop was very insistent on bringing our luggage to our vehicle upon checkout. After several attempts to deny his service, I gave up. Wouldn't have been a big deal except when I had no cash to tip, his facial expression and attitude shifted into frustration as if I had wasted his time. Other than that, the hotel staff were polite and helpful. Cleo and Leo deserve a raise :)
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