Castillo Real, Ascend Hotel Collection

I don’t feel that this booking was transparent about the state of the “resort”. The room was large and clean, however the shower was lukewarm and had zero water pressure. Not kidding it was like water droplets on full blast. The partial oceanview was a joke as we could not see but a sliver of ocean in the distance. The restaurant was not open during the hours it said it was. They charge you for daily parking which was an unexpected expense. There was renovations going on but we were told that prior to booking so I didn’t mind. The beach was an easy walk to and from. Overall I would say it’s hard to consider this a “resort” when it’s really just an expensive motel.

We loved that we could walk to the beach and to lots of dinning options. We didn’t like our room being close to the elevators it was very loud and woke up our kids.

This Hotel was great! Our family had gotten off a Christmas cruise in Miami on New Years Eve and this was our 1st stop on our way home. The only thing was the had marked off the hotel parking lot so the public couldn't park on their property for the NYE fireworks show. We had to park else where BUT the Hotel restaurant customers COULD park on the hotel property. Whether they were staying for the fireworks or just Diner. This wasn't customer friendly for hotel guest!

The property was nice. The room had a bug jetted tub which was a hit with the kids. The restaurant in the hotel was nice. We did not use many amenities such as pool , gym etc so I don’t know about those. The staff was friendly but we had only had them in our room to change sheets etc one time during our whole 4 night stay which was not nice.

Just spent one night with family. Clean and comfortable beds.

Staff are very nice . We was talking care by a nice lady name Rhonda. I definitely recommend this hotel to my family and friends.

Everything satisfactory, will return. Only negative was unsupervised and noisy children in the hallways.

I have stayed at at least 20 hotels near St. Augustine. For the rate paid, this was one of the best values we have received for a family stay. If you read the old reviews (from 2 years ago), they might scare you off. But clearly the new management has made those old issues a thing of the past. Great stay. Clean room. Easy drive to both the lighthouse, Anastasia State Park and also Old Town. Awesome beach hotel for families.

Very nice property with great ocean views and large rooms. We had a room with a jetted tub and thoroughly enjoyed it. Desk staff was very helpful in suggesting dinking spots. Only negative was that there was no coffee privided in lobby. Packets were available for room units, yet would have preferred that better coffee be available. Otherwise great & will reccomemd to friends & family.

My wife and I took our two children (14 &9) here for two nights during fall break (as part of a larger trip from Oklahoma), the hotel was beautiful. It was located just one minute (walking) from the beach. The area was extremely quiet, the hotel room was huge, with comfortable beds, it had a nice jetted tub in the bedroom portionand a gigantic shower in the bathroom. The staff was very friendly. The restaurant smelled amazing (we didn’t eat there though), it was only a few hundred feet or so from a local souvenir shop, and about a five minute walk from an Oyster bar that was open until 2am (it was pretty much just a bar at night with no kids). The beach was beautiful, the water wasn’t too cold (though a bit chilly being October), and we spent several hours there. We used the hot tub by the pool to warm up after the beach. The only negative was the pool was not heated, being October it was too cold to comfortably, the hot tub jets would not turn on (though it was hot) when we turned the timer. We would love to stay here again, the free parking was a nice bonus, a lot of other hotels charged an arm and a leg to park at. We will happily come back and spend an entire week here in the future.