The Ritz-Carlton, South Beach

My family and I were shocked at the level of customer service we received considering this is rated a 5-star hotel. When we arrived at the hotel we were greeted by a lovely valet who was incredibly kind. From there, everything went downhill. After checking in, it took more than 40 minutes for our bags to arrive to our room. The hotel staff were unfriendly, and used the excuse that they were working alone. We then asked for another piece of luggage to be delivered from our vehicle, it never showed up. I personally had to go down to the valet and have them walk me over to the car (after we had returned from dinner around 9 PM). Only to find it had been sitting in the luggage room and hadn’t been picked up more than 5 hours later. After checkout, we discovered we’d left our stroller in the room. When I called to inquire how we could get it back we were told “send us a shipping label and we’ll mail it”. Just horrible customer service all around. The hotel itself is nice enough and convenient for south beach but unfortunately this experience has turned us off of the Ritz-Carleton brand going forward.

Good stay and would recommend. One note—this is a family oriented hotel (though SB may be an unusual choice for a family vacation)—expect lots of kids and families—if that’s not the experience you’re seeking might look at the One Hotel or Edition.

Excellent staff and service, great location, and well maintained hotel. Easy beach access and family friendly.

The hotel itself is very nice, but be prepared for DJs and music everywhere including at the pool and in the lobby. The pool was crowded the unbelief by 8:30 in the morning almost all the chairs are taken with people with little kids. The beach was also packed, it was Easter weekend so it probably was more harder than normal. Definitely not my favorite Ritz Carlton overall.

My husband and I really enjoyed our stay and felt so at home. The Ritz personnel, the amenities, and the environment overall were spectacular! We are planning our next stay at the Ritz Carlton soon! We have recommended this property to all our friends and family.

I enjoyed my stay at the Ritz-Carlton South Beach. The staffs were very kind and the room was stunning with beautiful ocean views. It is such a pleasure to stay in a hotel where everyone is professional and friendly. Jade welcomed our family with professional manners and explained everything in details with patience. Lily at the restaurant was amazing. She surprised my 2yr old daughter with birthday balloons when she was about to cry in the restaurant. It was so nice to have someone who pay a little extra attention to your kid. I will definitely come back next year! Thank you for making our stay so wonderful. See you soon.

Lack of kids entertainment and spaces.

The ritz is in a great location easy to walk to different dining options, lots of great shopping around no car needed. Property has lots to offer on site and everybody was super friendly and willing to help with anything you need. Never waited in a long line at front desk they are quick and efficient . They gave me a late check out since my flight was later that evening so I was still able to still use the beach and shower after. I will definitely go back there really enjoyed my stay. Also very family friendly which was important as I had my kids with me. Great experience.

We had family vacation, very friendly staff, amazing pool, warm and clean ocean. Definitely five star hotel. Highly recommend.

Everyone we interacted with was helpful and accommodating, from the General Manager to the poolside staff. Very grateful to all of them for making this a special celebration for our family.