Hyatt Centric South Beach Miami

This is the third time we have stayed at Hyatt Centric South Beach. My family always has a great time. Great location and property. The only negative thing I could say is closet space is very limited.

My stay from 9/21-9/25 was a horrific experience from start to finish. Upon arrival we were barely greeted by staff who proved to be equally as rude during our entire stay. There were 2 other guests in line when I arrived who I witnessed being treated with the upmost respect in compassion to myself and the family I bought along on this mini vacation. I visit Miami specifically South beach twice a year and have never been so disappointed in service. I watched as both a caucasian woman and a couple of foreign decent were checked in like royalty. Offered champagne, mimosa water and given detailed information with regard to the pool, restaurant and property in general. It was my turn to check in and as you can imagine, I was excited to get my vacation started. Im a woman of a certain age so for me that means enjoying the pool, beach and great dining. However, Franz walked away when it was time to check me in and sent a young woman over who was less than interested in having any conversation with me aside from “you pre paid BUT you will need to pay an additional $645 for $160/night incidental fee” and while i obliged because I had no other choice I have never never been charged a per night incidental fee! I thought this was absurd considering the caliber of hotel this is supposed to be. Hyatt is a huge corporation and the expectation is that the service would be fair for all guests. We get to the room and it reeks of cigarette and mildew! The linen was stained. The curtains we

Our stay was truly delightful. The staff's warm welcome was accompanied by the early availability of our rooms. The pool was an absolute highlight, boasting an ideal temperature and providing a pleasant spot for relaxation. Making use of the complimentary bikes, my family had a wonderful time exploring the entire length of the beach. The only aspect that stands out as less positive was the somewhat high deposit, and it did take some time for it to be removed from our credit card.

My family and I spent a perfect vacation in this hotel. Our room was clean, premium and had everything we needed. The hotel is located within walking distance to beach, shops and restaurants. We found many fun things nearby. Only its restaurant could serve a bit more tasty dishes but there are plenty of options outside. I highly recommend this hotel for family vacations in Miami Beach

We reserved a room with two beds and an ocean view. We were put in a room with 1 king bed the first night. My family of 3 had to squeeze into one bed because the room was too small for a cot. The light in the bathroom was broken and hanging out of it's fixture. The light was not LED so it was too hot to try to push back into it's casing. Our second night we were put into a room with two beds. It was an accessible room. Which was fine except for the shower flooded into the bathroom because the drain was in the center of the room. The staff seemed unaffected by these challenges because we booked through hotels.com. At least they gave us free parking