Holiday Inn Express Hotel & Suites Cocoa, an IHG Hotel

PROS: the area was safe; quiet (no loud noise from kids); shops nearby; McDonald's walkable; entire room very clean; ac & tv worked splendidly; refrigerator kept food cold; cleaning staff was very cordial & helpful whenever approached; convenient location; very easy parking. CONS: Breakfast @ 7:20am - nowhere to sit except outside in heat..ate in my room; only 2 luggage carts available, had to load the evening prior to check-out day; the supervisor with accent was very mean to the desk clerk asst in front of customers - I felt embarrassed for her; the asst (dark-skin one) was trying to talk to a customer on the phone, but the supervisor kept yelling really loud for her to place caller on hold w/o an explanation..it appeared there was some other conversation which the asst was trying to understand from the customer on the phone..yes, people had arrived to the desk, but that could have been privately handled..I just had to mention this treatment; my room #325 bathroom fan was really loud..basically used the entryway light whenever using bathroom; re the wall electrical socket near the 1st bed, the cord wouldn't stay plugged (charger cord); lastly, I requested a copy of room bill…the same desk clerk first stated it would be emailed from 3rd party... but I requested a copy anyway… she went to supervisor’s office, appeared upset upon returning, but pleasantly provided a copy... stated she'll ensure that the supervisor receives their copy.

My husband and I stayed one night after a long day of moving. When we arrived at our hotel around 5pm the room we had reserved was not yet available so we were upgraded to a room with a jetted tub! This was so perfect as we were tired from our day of moving. After a nice hot bath we were ready to join family for a nice dinner. The room was clean. Hotel was quiet. Breakfast had “real” bacon. Our stay was pleasant and restful! Would definitely stay again!

We couldn’t find parking due to an event at the attached convention center. We were told to park illegally and coke back down after the event was done. When we opened the pull out couch there was a dirty sheet with a used condom. The general condition of the hotel was fun down. They were embarrassed and apologized for the used condom, but after the conversations I had to have with my kids I am still disgusted with the whole situation. I have yet to hear from a manager with any real resolution to this issue.

I stayed in this hotel for one night with my family. Check in was easy and the front desk staff was nice. The lobby appeared nice and updated but that is where the updates stopped. The hallway to our room was dim and old. Our room was definitely old. The bathtub/shower was in poor condition with the floor of the shower peeled off, literally. The finish had peeled off the floor and someone placed a removal mat over the peeled floor to conceal it but it was still visible. There were also roaches in the bathroom. I saw them in the middle of the night when I went to the restroom including one crawling INSIDE the toilet. I couldn’t sleep for the rest of the night worrying about them getting in to my luggage. I killed two of them. I did tell the desk staff when we checked out PROMPTLY the following morning. We will NOT return to this hotel.

We stayed here one night before departing for a cruise. Staff was friendly, room was clean, and breakfast was good. I was happy with the price as many of the hotels wanted 2x the price for one night. I would recommend to family and friends. Property was close to cruise terminal, and property was quiet.

Very nice place for our family to spend the night before boarding our cruise. The staff was very friendly and helpful. I would stay here again.

While the staff and breakfast were wonderful, the hotel is in need of updating. Our room smelled musky, paint was peeling in the bathroom, the phone didn't work, and we could hear the baby next door.

The mattress of yhe roll away bed was horrendous. Pull out couch mattress was below standard for family hotels.

Booked this hotel 6 weeks in advance. They cancelled our reservations the day of the booking as we were travelling to it during the Christmas holidays, leaving our family of 7 without accommodations during this busy time.

Awesome stay. Room was clean and the breakfast was amazing. The staff was very helpful and polite. Good family trip.