Hyatt Centric Fisherman's Wharf San Francisco

There was a plumbing issue and the double room I booked for my family was not available. We got a single King had to ask multiple times for a cot and bedding. My other daughter had to sleep on a small, hard couch. We were offered a generous refund on the first night and then were charged anyways. I was eventually able to get the refund as promised. Can of soda was $4.50 at the front desk. Pool area looks nothing like photo. 4 star prices, not service. I won’t stay in a Hyatt again.

Such a perfect location. Comfortable accommodation for the whole family

We loved this hotel it’s in the perfect spot for everything and great to walking to fisherman’s Wharf. The pool isn’t too deep and you can just relax while watching the kids swim. The only thing was the bathtub drained slow while showering. Other then that this place was prefect.

We deliberately booked this hotel since it had a heated pool. The pool was closed everyday til the kids dinnertime and bedtime; jacuzzi was closed our entire stay. We would’ve appreciated being warned ahead of time or even told at check in. We were also supposed to receive $10 credit for each room we rented at check in. They never gave it to us… we looked like idiots at the restaurant.

Only annoying thing was the fee to early check in, that seems to be happening more often at hotels, but seems like a money grab when the room is ready to go. Location was amazing--walkable and great set up. Loved that we had a room with a King and a double. Great for family with a teen.

Overall, the hotel was nice, the staff were helpful, and our stay was good. However, the property is currently under renovation, which we were NOT notified of at any point. The outside of the building was covered in scaffolding, and there was very loud construction noise in the room in the middle of the day. The windows in some of the rooms were covered in frosted plastic, with workers right on the other side. It was tolerable, but had my children still needed afternoon naps, it would have been unacceptable. Had we been warned ahead of time that this would be a concern and been given a discount, I probably would have booked the hotel anyway and been completely satisfied. As it is, it seemed over priced given the noise and intrusion, and I am quite irritated that they never mentioned it to us. Beyond that, the kids enjoyed the pool, although it is only 3 feet deep everywhere. The restaurant was extremely expensive, so we never ate in it. The layout of the hotel was very odd, with only one set of elevators, and a weird two level lobby. The location was great, close to transit and Fisherman's Wharf.

This hotel is in a great location and had a decent price point, which is why we booked. The folks working the front desk and the breakfast staff were pleasant and helpful. The room was a bit small and definitely outdated, but comfortable enough (except for the pillows, those were not great). Overall, it was exactly as expected and I would stay here again if I was traveling with my family.

I would never have booked here if I knew the view would be scaffolding and mesh. You have to keep your shades closed for privacy. So no sunlight in your room ever. The construction drilled loudly into the outside of the building all day long. If you want to nap or come back to your room to rest that’s not an option. The street noise is loud, but it didn’t bother me. I mention it because it might bug others. The people next door had super loud kids all hours of the night and the room smelled of marijuana through the entire stay which gave me a headache every time we were in the room. The positives were the location, very kind valets, and housekeeping staff. They only give you three towels though when we had four people. Also, don’t waste your money at the Brick and Beam restaurant. All of the dishes our party had for dinner lacked flavor. Including basics like salt and pepper. As a reference I have over a decade of luxury property management experience and I’m an award winning chef. Take it as you will.

We recently stayed here for my kids's spring break. It was close to everything near Fisherman's Wharf and elsewhere. If we couldn't walk it, we could Uber inexpensively. I suggest you prepay for the breakfast buffer if you can. It's a real deal. Staff was very friendly and accomodating. The only downside was the outdoor pool which was too cold to utilize and no vending machines. The hotel did have a "convenience corner" near the front desk/lobby with reasonable prices. Close to Trader Joe's and Walgreen's. I highly recommend!

Nice property, laundry on every floor. Staff very attentive to needs, our child was sick and we needed sheets and a blanket in middle of night and they brought it right away. They clean room every other day but we requested on the off day and they made sure to have it done. Nice pool area. Would stay again.