LUMA Hotel San Francisco

I was treating my family and friends to a weekend getaway for my double nickels birthday. And when they ran out of rooms, you guys stepped up thank God you had rooms left. They were very friendly at the hotel. I would definitely stay there again and definitely recommend Hotels.com again.

Walked to giants game with kid. Enjoyed rooftop views had a robot bring us excellent coffee.

This is an incredible property! My kids and I stayed here and had an absolute blast. The views from our room were picturesque and when we didn’t want to see the sun, the blackout shades had us covered. The staff (human and robotic) are top tier. This is the only hotel we’ll stay at for future SF visits.

Having to be here for a surgery at UCSF children's hospital, with the game going on we needed parking for for literally 6 hours and it was $100. absolute ridiculous. The accommodations were great yet I will go back to Hotel Via down the street who were much more accommodating and kind. I just showed them the paperwork. Definitely not worth it when a fabulous hotel is also near by.

We love the property, the room and the amenities. The service was incredible, the only thing missing is a proper restaurant. The bar at the top has great food, but we had 2 kids with us. We still had a great time and food, but a proper restaurant would have been nice.

Top class hotel, great experience overall with few things to mention. Parking is vallet only and it's a lovely $100 so prepare for that. Few tiny options around but not ideal for family to walk to. Our room's carpet was somehow dusty which was disappointing..on that rooms are small and not much spacing to walk around.. there is No pool which is disappointing; Gym was great though...Good experience in overall!

Such a great hotel to stay at! Stayed here last year for a giants game and stayed here again for my kiddo’s first baseball game! Great experience thanks to the amazing staff.

Rooftop patio was amazing. Room was great, gym fantastic. Lack of family oriented dining options at the hotel not awesome. Parking prices clearly designed to influence people not to drive ($100/day plus extra charges daily).

Property was clean, staff was friendly What ruined it for me was the ballet fee for the night which was $100. For that price I expected my car to be ready within 10 minutes. Due to the lack of staff a family member missed our Alcatraz tour. It took me 30 minutes for my car to be ready, with that timing I barely made it. It took my family member who came all the way from San Diego 45 minutes to get their car. That was very upsetting since it was supposed to be their first time visiting Alcatraz. What was also upsetting at the time of checkout after 30 minutes waiting for my car I received a message stating there was no staff available to bring my car out and I needed to try back in 10 minutes.

Valet parking was 100 per night which is okay if they had tmuour car ready within 10-15 minutes of request. The fist day it took us 30 minutes and my family members 40 minutes wich made them late for their Alcatraz tour and unfortunately missed the trip. The second day they said it will take 35-45 minutes do to short staff. After requesting the car 20 minutes later we received a txt stating that due to high demand and short staff to put in a request again in 10 minutes. The manager instead of leading by example he was just on his phone walking around while the poor valet girl and guy were running around like crazy and apologizing.