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Best Western Plus Ontario Airport & Convention Center

2 1/2 star hotel
Kids stay free
Connecting rooms
8.6/10 Excellent
(1002 verified Hotels.com guest reviews)
See verified family reviews (9)

generated by AI based on family reviews

Overview

The Best Western Plus Ontario Airport & Convention Center is a convenient and clean hotel, great for families visiting the area. Families appreciate the well-maintained pool and spa area, perfect for relaxation and fun. While breakfast is described as 'ok', the efficient staff and good coffee are consistently praised. The hotel's location makes it easy to visit family and friends in nearby areas. Note that some guests have mentioned issues with room cleanliness and odours in certain rooms.

Guest highlights

The clean and well-maintained pool and spa area
The efficient and friendly staff
The convenient location for visiting family and friends

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free shopping center shuttle. Additionally, a bar/lounge, a 24-hour business center, and a spa tub are onsite.

Nearby attractions

Located in Ontario, Best Western Plus Ontario Airport & Convention Center is in the city center and near the airport. Ontario Mills Shopping Mall and Victoria Gardens are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Angeles National Forest and Water Canyon Nature Preserve. IFLY Indoor Skydiving - Ontario and Scandia Amusement Park are also worth visiting. Take time off to check out the winery tours and health/beauty spa in the area, or get some fresh air with adventures like mountain biking and hiking/biking trails nearby.

Popular amenities

Family friendly

Free area shuttle
Laundry facilities
Microwave
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator (single level property)
Pool hoist on site
This property does not have elevators
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible van parking

Things to do

Fitness center
Outdoor pool
Spa tub

Conveniences

Free newspapers in lobby
Front-desk safe
Library

More

Smoke-free property

Nearest Airports

Airplane
Ontario International Airport
1 km from this hotel
John Wayne Airport-Orange County
49 km from this hotel
Long Beach Airport
57 km from this hotel
map

Reviews that mention...

Family Reviews

for Best Western Plus Ontario Airport & Convention Center
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

9 reviews

Review data

5 star reviews

56%

4 star reviews

22%

3 star reviews

0%

2 star reviews

11%

1 star reviews

11%

We have selected a sample of reviews which reflect what families have said about Best Western Plus Ontario Airport & Convention Center

Latest reviews (9)

K

Karly

28 Sept 2024 - 29 Sept 2024
reviewed on hcom

1 out of 5 stars

When my family and I got to the hotel our hotel room smelled of urine. We asked for another room and were granted one. When we walked down to our new room when we tried to get in there was someone holding the door closed from the inside. We waited a second and a female s*x worker existed the room. We then went back to the front desk and they told us this has been a problem at their facility.
D

Debra

24 Apr 2024 - 1 May 2024
reviewed on hcom

5 out of 5 stars

It was a clean, convenient hotel. We were there to see family & it was a nice room to come back to sleep.
V

Vivian

27 Apr 2024 - 28 Apr 2024
reviewed on hcom

4 out of 5 stars

Quick trip to see family and friends. Our room was at the back of the building and smelled stale. It was surface clean.
N

Nathan

22 Mar 2024 - 23 Mar 2024
reviewed on expedia

2 out of 5 stars

For $500 I was surprised to find the room smelled like smoke, and the mattress was uncomfortable. The smoke smell was all over our clothing the next day. I would expect a refund in this situation because they were sold out and could not move us to another room. We ended up attending a family funeral smelling like cigarettes. I would go with a higher end hotel next time which at this price shouldn't be a problem.
K

Kathy

21 Sept 2023 - 22 Sept 2023
reviewed on orbitz

5 out of 5 stars

Shuttle pick up driver super nice. Waited while we checked in (1:30am) and then drove us to right in front of our unit. Check in was seamless, even at that hour. Room is nothing less than you would expect from BW and we look forward to a scrumptious, fresh breakfast before heading out to visit family in Azusa!
C

Christine

23 Nov 2022 - 26 Nov 2022
reviewed on orbitz

4 out of 5 stars

Nice place, convenient location, friendly and helpful staff. The only issue we had here was that the cleaning staff left our door cracked open all day. We were at a family event all day. When we returned later that evening, we were very uneasy seeing it open upon our return. Luckily nothing was missing. Alerted front desk staff who apologized for the mistake.
A

Anthony

1 Sept 2018 - 2 Sept 2018
reviewed on hcom

5 out of 5 stars

Really love this place. Very clean and the kids love the pool
A

6 Jan 2024 - 7 Jan 2024
reviewed on hcom

5 out of 5 stars

I stayed here because it is a nice, clean, safe and well kept Hotem in the area. In fact I stayed at several hotels in a 50miles radios, and this is The Best Hotel in the area. Great beds and pillows if you want to have a good sleep. Several places to eat around the hotel. Located on a nice wide and clean street. And it's an open (not enclosed) Property with a Jacuzzi and nice pool. And an excellent customer service since the moment you go into the Lobby. You and your family will enjoy your stay.
A

6 Oct 2018 - 7 Oct 2018
reviewed on hcom

5 out of 5 stars

We had fun in the pool & spa area. It was a little cool so we only stayed 45 minutes. We had clean rooms. The breakfast was ok but nothing special. However, the staff was very efficient. Coffee was good. We had family from MI, WA & Redlands there.
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