Lotte Hotel Guam

Our overall stay was enjoyable as we were there to attend an event. The staff at the event were really good and fast but I think that 2 or 3 more should have been staffed for more ease for the size of the event. The breakfast buffet at La Seine was really good. However, the place was obviously in need of some major renovation in the rooms. I had booked the family suite and some of the wooden furniture did need some replacing but our suite was clean & the beds were comfy. Only one of the AC vent grill seemed to have been missed during cleaning but it wasn't dark & dusty, just obviously looked different from the rest with newly settled dust. There was a slight sewage smell in the walkway to our room but thankfully, was not in our room itself (others in our group were not as lucky & had to change rooms). The pool opens at 9AM & the pool bar opens at 12PM, both should be open earlier as it would help guests make the most of their stay as having to get food/drinks from the Lounge/Deli was not convenient when already at the pool. Also, the manual way of receiving pool towels & wristbands should be updated.. Its not convenient if a guest forgets their card & is in the farther tower and has to go back for it.. Also, it would have been nice if I was given the option to choose between red or white wine for my complimentary bottle for my suite. It was not our first time staying at this hotel & we would still definitely go back again.

Beautiful view and beach! Very friendly staff; nice bed and sheets; cold aircon, but a little loud; clean; good room set-up for family - good value. I would return.

beach front access! amazing! kids / baby themed rooms! what i didn't like is how access to the pool and beach is so difficult (can't use the entry on our side of the building and it has no instructions). the rooms were out dated and bugs all over the floors, lighting kept on going out showing signs of wear, shower room seemed like an old massage parlor.

Liked the opportunity for the family suite, could have had more seating in the living area and more comfortable seating.