Hyatt Regency Guam

Best hotel with kids

It was amazing on how well this place was still functioning after the typhoon destruction. The area around the hotel was still messed up, some items were not in stock at the time of my stay, but these were minor. My only real gripe is on multiple times I informed the staff that two baby seats were broken, multiple times they were given back to me to use during my stay. I feel sorry for the first person who gets Karen'd because of this issue.

Stayed 7 nights with large family (2 parents, 1 grandma & 4 kids; 0, 3, 6 &10). Deluxe ocean front rooms were very clean & comfortable. The children absolutely loved the pool especially the slide; beach was nice and kids enjoyed some basic snorkeling; enough variety of fish and coral for kids but better at nearby Gun Beach. Breakfast buffet included in our rate was very good with enough variety and worth the bit extra per night. Most dinners were outside with several options within walking distance. We had some meals at Kitchen Cafe & poolside which were good and actually reasonably priced when compared to outside restaurants. The only constructive critique might be to have beach chairs, umbrellas & service available FOC. Not really that big of a deal though. The best part of our stay was the fantastic staff in every department. Our trip was great but we had a problem at the end resulting in my wife and infant daughter needing to stay behind and I had to return to Tokyo with rest of the family on Christmas eve. The staff here went above and beyond doing what they could to lessen the impact of this very unpleasant experience for us. It was clear that they genuinely cared and even offered to help in their off time if we needed anything. I would like to personally thank Conrad and the entire team at Hyatt Regency Guam. Their personal touch is what makes a difference in customer experience and why we will be back with them again very next chance we get!

We really enjoyed our stay at this Hyatt. The staff was extremely pleasant and helpful. The hotel is classy and the grounds/pool are fantastic and beautifully landscaped. It was not too crowded so we enjoyed the many different areas of the pool, it’s waterfalls and slides. Great for the kids. Only wish elevators were a little closer to our room and that the hotel had a small store that was open later. Beautiful room as well; however, we noticed a subtle smell coming from the headboard, possibly from adhesive used to secure the padding to the board or from the paint as they appeared to be brand new. Shower water pressure not so strong but not such a biggie with me. Would stay at this hotel again when in Guam.

We were early to check-in but the hotel advised that we could utilize the pool while we waited to check-in. We took advantage of their offer and they stored our baggage while we were at the pool. The hotel room was a good size for my family of 5. The beds could have been more comfortable. It was hard and the pillow was too soft. We sucked it up for the night and just enjoyed the poolside throughout the day.

it was nice to stay i just hope~ if there is kids room it will be best

I had 2 nights with my family and we stayed there so comfortly. My son loved the pool with the slides and the sunset on the beach was so beautiful!