RIHGA Royal Laguna Guam Resort

We don't like Japanese staff(young lady)attitude. It was bad service! I think you should revice your customer manual. Japanese STAFF(females staff ) very very bad mind&attitude Our vacation very unhappy The training of the Japanese female staff at the hotel is completely meaningless, and their attitude and comments toward the guests are superior, and they are shifting the responsibility to the guests in spite of the hotel's responsibility. You are degrading the dignity and integrity of the hotel, and I want you to fire the staff now working at your hotel. We had a very unpleasant day, wasting all of our vacation. I spoke to the manager immediately and the problem was resolved, but my family was in a bad mood for about 3 days. We did not have an enjoyable vacation.

The hotel overlooks the bay and has 2 beautiful pools. One is the infinity pool and the other one is a children's pool The club lounge access is very nice There are some renovations taking place on the property Overall very good experience

It was great and fun time spending with my family. All crew in resort support us so comfortable and it is very impressive

Great service they provided for staying 6days. Clean room with amenity. One of the reason for choosing this hotel is the infinite pools. It was awesome and you can take memorable photos! You'd better to stay here conveniently if rent a car. I will visit with my family again. Definitely recommend

The hotel staff is friendly and very accommodating. I had a front desk staff helpe with my bags to the room upon arrival which was super nice. They offered the best breakfast service I have ever seen in a hotel. The guest happy hour at the point was a treat to attend every evening. Watching the sunsets at the infinity pool lounge was breathtaking. The maid service came daily to place fresh linen on our bed and refresh our towels and water. Our room was well furnished, clean, and very new looking. The bed was very comfortable and pillows were great. There were some bugs mostly nats and mosquitoes though which is expected in a tropical location.The hotel did a very good job dealing with both in my opinion. Overall we really enjoyed our stay and will definitely go back and recommend to friends and family.