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Jeffrey
9 Jul 2024 - 10 Jul 2024
reviewed on expedia
4 out of 5 stars
The hotel service and check-in was great, and additional requestes were quickly handled. The room was large and clean with a great setup. The hotel experience was as expected, except that the pools were part of the attached Spa (which looked great, but was an added cost). It could be clearer that there is no pool access without paying more to use the Spa, and that kids are not allowed (18 only). Otherwise, it was a very nice hotel.
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Ahmad Abdul
30 Jun 2024 - 2 Jul 2024
reviewed on expedia
4 out of 5 stars
Great service, clean, luxurious lobby. The rooms were spacious and clean. The staff was very respectful and friendly. One downside would be the pools are only included with the spa which is not available for kids.
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Svetlana
29 Jun 2024 - 30 Jun 2024
reviewed on expedia
3 out of 5 stars
Main picture on Expedia for this hotel was a pool however no pool in the hotel. It’s false perception of hotel. They do have a spa for adults only. We are traveling with kids. Disappointed because of no pool.
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Sinee S.
29 Mar 2024 - 31 Mar 2024
reviewed on expedia
3 out of 5 stars
We had repeated the same thing to different receptionist about our stay at this hotel until the last day. It looked to us that one receptionist didn't pass on booking detail to others well enough. There is no indoor pool, spa is not for kids who are younger than 18. Two restos, good gym, clean hotel but old and renovation is done for one elevator.
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ROHIT
15 Mar 2024 - 17 Mar 2024
reviewed on expedia
2 out of 5 stars
It was dirty with no amenities
House keeping didn’t replenish the stuff and have to ask for
Expedia pics are deceptive, spa access is not free very expensive, as much as cost of room for family if 4
Though service Of the front desk was very good
Expedia pics are fraudulent , I feel cheated by Expedia
They lure you to go to hotel showing pics of pool and spa , but nothing is free it cost 240 plus taxes for family of 4 for spa access for day
Expedia should refund my money
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Marika
15 Mar 2024 - 16 Mar 2024
reviewed on expedia
2 out of 5 stars
I did not really enjoy my stay there at al. I went there with my son who is 7. First of all, aside from the spa there is nothing to do and children are not allowed. Secondly, the restaurants on site do not have a children's menu. Thirdly, there was a room party on the floor where we were and I had to call the front desk on several occasions because of the noise. To top it off, the salon was fully booked so I couldn't even get my nails done.
On a positive note, we ate at the bistro and the food was quite nice. The service was great. The waiter had a good sense of humour and was very nice.
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Christopher
Invalid Date - Invalid Date
reviewed on expedia
2 out of 5 stars
My family and I stayed here and were looking forward to using the pool and hot tub, but were surprised at check in when told there would be an additional fee of $35 for use of the pool/hot tub, as it is owned by a separate spa business. For $225 a night, my thoughts were it should have been included. The room was recentley renovated, but was easily notable that it was a quick job, the mirror was worn and used in the bathroom room, mold of dirty grout lines in the shower, and dips in the floating floor, and for some strange reason , no boot tray which resulted in contanct wet floors at the entrance. Not worth the money, unfortunate as this used to be a very nice place to stay.
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Kyle
5 Oct 2022 - 6 Oct 2022
reviewed on orbitz
5 out of 5 stars
Large room. Clean. Very wonderful staff and services. One of the only places to offer 2 queen beds in the same room, while with a door in between. Perfect for 2 couples or family, if you dont mind sharing 1 bathroom.
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Jesse
9 Oct 2022 - 12 Oct 2022
reviewed on orbitz
2 out of 5 stars
Only benefit was that it was close to family. Otherwise I wouldn’t say there’s anything special about the hotel. Restaurant staff was nice, breakfast was a waste.
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Mike
26 Sept 2022 - 28 Sept 2022
reviewed on orbitz
5 out of 5 stars
I would return and recommend this hotel to friends and family.