Hilton Garden Inn Ottawa Downtown

My family and I really enjoyed our stay.

Stayed during March break; was clean, quiet, family friendly, reasonable price. Good parking and close to most attractions.

Excellent location, room, staff. And the kids loved the pool!

First, the front desk send me to a room with bath tub which is different from what I saw on the web page. It should be a shower bath with glass door. That is the only reason why I chose this hotel. Second I complained about them replacing me a dirty bathroom which is the water splash is all over the faucet and sink top. The front desk ask me should take a picture. Does he mean that I was lying for nothing! It is very disappointing that I had this kind of “respect” on my Christmas vacation! The third one was the worst experience that I have ever had!!! The security knocked on my door said we were screaming and someone complained about it. I explained to him because I have to go down stairs to return the previous key, so they were making noise when I was away. I apologized and showed him the room that the children were in bed already. I promise that the room will be quiet. BUT ! Out of expecting! The guy put his finger on us and ordered us not to talk anymore. My children were scared and the younger was about to cry because they were scared! The guy even told them that he was there to protect them by ordering the customers must go to sleep!!! All of us knew that it was nonsense! My son asked me if we can leave this hotel when the time is 1:30AM! Lucky me that I only paid for one night in this horrible hotel!

Amazing experience from drive up to check out. Extremely helpful staff, amazingly kind and helpful…easy check in, large rooms, comfy beds, clean and modern rooms, excellent pool and amenities, convenient parking and very easy checkout. A huge 5 star recommend from me and my 2 kids (11/13).

The only thing I would say is maybe have the breakfast until 11am. The line is too long and the wait is impossible with kids. More seating in the pool area would be ideal. 6 lounge chairs aren’t exactly practical when most familys take min 2. Other than that, everything else was PERFECT!

We liked the room which was roomy enough for 4 (including 2 kids with lots of energy). The breakfast was good offering some hot options as well as cold ones. The pool was nice being in a warm room and the water temperature was warm too. Very happy about pour stay!

Visiting family and friends -- location was convenient

Room was clean and spacious. Not the most sound-proof but thankfully there wasn't too much foot traffic in the hallway. Staff were friendly and helpful. Pool was nice but not the most friendly for little kids (shallow end was 4.5 feet).

The staff were great. They were able to get us in early, which was super helpful with a kid in tow.