Holiday Inn Express Hotel & Suites Ottawa West Nepean, an IHG Hotel

About the hotel

This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.

Nearby attractions

Located in Ottawa, Holiday Inn Express Hotel & Suites Ottawa West Nepean, an IHG Hotel is in the city center. Canadian War Museum and Canadian Museum of History are cultural highlights, while Rideau Canal is a notable landmark. Looking to enjoy an event or a game while in town? See what's going on at Canadian Tire Centre.

Popular amenities

Family friendly

Free cribs/infant beds

Indoor pool

Laundry facilities

Refrigerator

Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi

Food and drink

Free on-the-go breakfast available daily 7:00 am–10:00 am

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Accessibility

Accessible bathroom (select rooms)

Braille signage

Grab bar near toilet

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Things to do

Fitness center

Indoor pool

Conveniences

Atm/banking services

Banquet hall

Elevator

Free newspapers in lobby

Front-desk safe

More

Fireplace in lobby

Smoke-free property

Tv in lobby

Show less...

Nearest Airport

Ottawa Macdonald-Cartier International Airport

13 km from this hotel

Reviews that mention...

All reviews (13)clean (3)pool (4)staff (6)accesibility (2)adjoining room (1)location (1)

Family Reviews

for Holiday Inn Express Hotel & Suites Ottawa West Nepean, an IHG Hotel

3.5 out of 5 stars

13 reviews

Review data

5 star reviews

31%

4 star reviews

38%

3 star reviews

15%

2 star reviews

0%

1 star reviews

15%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express Hotel & Suites Ottawa West Nepean, an IHG Hotel

Showing 1 - 10 of 13 reviews

Latest reviews (13)

J

Jim

19 Jun 2024 - 20 Jun 2024

reviewed on hcom

4 out of 5 stars

Overnight stay, very clean. Large group of children on a school trip and they took over the breakfast area i the morning.

S

Scott

1 Apr 2024 - 3 Apr 2024

reviewed on expedia

4 out of 5 stars

The family enjoyed our stay here. Good value and close to lots of food options. The only problem was the pool was out of service. We were able to access the pool at a different hotel, which was fine, but it was a bit of an inconvenience. Otherwise it was a good stay!

K

Katie

17 Oct 2023 - 18 Oct 2023

reviewed on expedia

1 out of 5 stars

I came to Ottawa to bring my sick child to CHEO I pile of stayed at the rotel for cheaper but to make it more fun we rented a hotel with a pool well that wasn’t great because the hotel allows swimming lessons and we were not able to use to pool properly. This hotel was expensive and this is not ok

J

Josh

21 Sept 2023 - 22 Sept 2023

reviewed on expedia

5 out of 5 stars

We really enjoyed our stay. The housekeepers did an excellent job!! First thing we noticed upon entering the room was it smelled nice and fresh. Our room was well stocked with towels, hand towels and washcloths. The entire staff that we had spoken to while we were there, all seemed so pleasant and knowledgable. If we ever come back to the area, we will definitely be booking here again. The breakfast was great as well. We were disapointed the pool was closed the morning we left though, the kids were really looking forward to that. Still 5 star for us!

J

Jamie

26 May 2023 - 28 May 2023

reviewed on expedia

3 out of 5 stars

My expectations for a Holiday Inn were disappointed. The elevator was out of service, the carpets had stains, the tub/shower had hair in it, the toilet seat wasn’t fastene and the sign as you are checking in at the front desk warned of break-ins. My family felt unsafe at the hotel due to all of these issues and to be honest. For the amount of money they charged we certainly didn’t get our moneys worth or peace of mind.

J

Jonathan

12 May 2023 - 14 May 2023

reviewed on expedia

1 out of 5 stars

They allowed children to pound on doors at all hours of the night, play hockey in the hallways, and ride the elevatorsnup and down all day. Onnthe Sunday of our visit the elevators would not work to go down, only up. We had to carry our luggage down 6 floors of stairs. Not to mention the fire alarm ringing at 9am on a Sunday no one knowing how to turn it off.

A

Andrew

11 Mar 2023 - 15 Mar 2023

reviewed on hcom

4 out of 5 stars

The 2 queen suite was roomy, and a nice layout, even though it was all one room. Staff was great about bringing extra towels. Only a few minor complaints: the breakfast room was too small for the Spring Break crowd (we ended up bringing breakfast back to our room b/c no tables available). Pool was smaller than expected, and apparently they let people hold swim lessons there, which was a bit awkward trying to keep little ones on just one side of the pool. This happened on 3 of our 4 days there.

T

Terrilyn

13 Mar 2023 - 14 Mar 2023

reviewed on travelocity

3 out of 5 stars

Very clean nice hotel. Our room wasn’t ready when we got there and we were supposed to have adjoining rooms with family so had to move to a different floor so that was upsetting. Then, lugged my 3 kids and all our stuff to the 5th floor and neither of my room keys worked so had to go back to the front desk. Also, the website shows a hot tub and there isn’t one they took it out! That was very disappointing.

J

Jamie

4 Jan 2023 - 5 Jan 2023

reviewed on travelocity

5 out of 5 stars

Great rooms very spacious for a family of 5 and puppy.

K

Kelsey

2 Sept 2022 - 4 Sept 2022

reviewed on travelocity

5 out of 5 stars

Stayed at this location for two nights. The location of this hotel was great. It was near a food store and other beneficial amenities. Inside, the hotel was really clean and the staff was very helpful. Not sure if it was the holiday, but there was a lot of children at the hotel that were very loud in the mornings into the afternoons. Besides that, I'd recommend it.