Pinnacle Hotel at the Pier

We have stayed in this hotel before couple of times. This time it was our first stay after Covid time, which means 5 years have passed. The hotel claims to be a 4 star facility. In fact i would not give it even a 2 star rating as its closer to a motel now than a hotel. We have stayed 5 nights, having two rooms as we were traveling with our kid. I paid around 7'000 CAD for that which i think its nuts. Upon arrival, there was nobody to help us with the luggage. we have traveled 12 hours and a helpful had would be appreciated. Guess what, there was zero help or ask from the stuff on the checkout either. You are being left alon to push an old stroller with your belongings. It was extremely cold both in the hotel lobby (cold blow from the aircone on top of the cold air from outside) and on the corridors on all levels. Why would you make the stay so uncomfortable?? It was 5 degrees outside and yet the cold blow from the airconditioning was all over. Stuff was sneezing and coughing and having masks. 4 star hotel and not even one bottle of water as complimentary. They were happy to sell you one (no, i am not a fan of tap water, especially not in the metro area). Food in the restaurant was really not great to the point that we did not even want to use the discount coupons we were offered. Once i ordered a mean for our kid and asked to be brought to our room. Happened to be impossible due to the shortage of stuff. Nice location, but no value in the price at all. Shame. 2 star maximum

Nice 3 night stay with family and pet. Location is very good - lots of dining options and kid friendly. Easy to get to downtown via Seabus. Staff are very friendly and room was clean and comfortable. Will consider staying here again in future.

Really noisy with truck sounds from the street below. Cold cott had no covers. The pool was mostly rented to a swim team, so the kids couldn’t swim.

My family loved this property, clean, welcoming, great neighborhood and pet friendly, lots of areas to walk and good restaurants around, even ice skating 😀

I stay at this hotel every time I visit my family. It is quiet and reliable and safe. the views are excellent.

Good location, good value and kid friendly.

Loved this place! We brought our 2 year old here and had such a great time. Super clean, family friendly area with an amazing view! We will definitely be back!

Love the area, I truly enjoyed my room's view of the port and the amenities. Breakfast was amazing, I definitely would recommend it to friends and family.

The harbor view was great. My kids enjoy there stay. Great helpful staff. Beautiful area of city

Location couldn't be better with a family. Lots of walking and dining options and the waterfront is amazing.