Accent Inns Burnaby

The room and everything about the experience was really good? The nicest mattress I've ever slept on .if you could tell me the kind I would buy one!! Not kidding!!!

Very modern and clean. The beds and pillows are very comfortable. They have a rubber duck theme which my kid thought was cute. Location is great.

All was excellent except for some young children running the hallways until 10PM

There is not much to not like about this property. The staff are always nice and are accomodating. This is our go to place when we visit family in Vancouver. Rooms are large and quiet. The property is convenient to where we want to go.

The room was very clean and comfortable. It is convenient to access through local transit. If you are driving, there is a lot of parking available. However, the walls are *thin*. As an autistic individual, the constant noise of the neighbouring family (who weren't yelling or screaming, just talking), was distressing. Thankfully they went to bed early. I am not sure if I would stay again based on how thin the walls are.

The location was great and the burger lounge had amazing food and was great for the kid. However, we had a very uncomfortable night's sleep. Our young kids (3 and 5) were sleeping in the one bed. When we finally went to sleep in the other we found a huge indentation / hole in the mattress. We texted the problem as per the instructions in the room, also mentioning that our kids were now sleeping. Instead of texting back they actually called on the room telephone, which was super loud. Luckily it didn't wake them up. The guy offered to switch rooms but at that point we couldn't really move as our children were sleeping. They said they would speak to the manager and e never heard anything back. I mentioned it again in the morning and was told they would inform management. Still no response. I then contacted them by email and again, no response. It's been a week now. I'm really disappointed. The damage to the mattress was very obvious so house keeping should have noticed that when making the bed. Knowing that our children were sleeping, it seemed really inconsiderate calling the phone. They could have actually just switched the mattresses seeing as they had available rooms but that was offered. I feel that management could have at least made contact and compensated for the poor experience. Given that people stay in hotels as they need somewhere to sleep, in my opinion the bed is the most important aspect. I held off writing this review but they made no effort.

Dining was more like a night club, expected a family restaurant. It alright for young people not for seniors who don’t club

Comfortable beds and very friendly staff. Way to expensive. $746 for 2 nights for one person. In my daughters room we had to move the fridge to pick something up and it was pretty disgusting under it. Would stay again if family was staying but might look for something close for less money.

The room was very comfy and cozy. I loved the rubber duckies. Great location. Close to bus stops and just a couple blocks away from the train station to get around the city. I would definitely stay here again and I highly recommend to family and friends.

Room has almost everything needed to b comfy but the outlets in my room by the back counter all were not working. They must have knw bc there were two extension cords by the county. Hair dry high low switch reversed. The oven is little too much for me. They should divided two different types of rooms for families or couples.