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Fairmont Empress

4 star hotel
Kids stay free
9/10 Excellent
(1721 verified Hotels.com guest reviews)
See verified family reviews (14)

generated by AI based on family reviews

Overview

The Fairmont Empress is a beautiful hotel in a fantastic location, within walking distance of many attractions. Families will appreciate the spacious rooms, excellent kids' menu in the restaurant, and the lovely pool area, which includes a children's pool and a hot tub. While some guests have noted room size variations, many have praised the friendly and courteous staff and overall welcoming atmosphere.

Guest highlights

The kids' menu in the hotel restaurant is excellent.
The hotel's location is perfect, within walking distance of many attractions.
The pool is a highlight, with a dedicated children's pool and hot tub.
The staff are friendly and courteous.

About the hotel

2 restaurants, a full-service spa, and an indoor pool are available at this hotel. Additionally, a health club, a bar/lounge, and a sauna are onsite.

Nearby attractions

Located on the waterfront, Fairmont Empress is in Downtown Victoria neighborhood and is connected to the convention center. Maritime Museum of British Columbia and Chinatown are cultural highlights, and some of the area's activities can be experienced at Victoria Harbour and Victoria Golf Club. Traveling with kids? Don't miss Victoria Bug Zoo. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Indoor pool
Laundry facilities
Travel crib

Wifi

Available in all rooms: wifi (cad 14.95 per night)
Available in some public areas: wifi (cad 14.95 per night)

Food and drink

1 bar
2 restaurants
Coffee/tea in common area(s)
Full breakfast available for a fee daily 6:30 am–11:30 am: cad 20-40 for adults and cad 10-20 for children

Spa

11 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - swedish
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage/treatment rooms
Sauna
Spa open daily
Spa tub
Steam room

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair accessible (may have limitations)

Things to do

Fitness center
Full-service spa
Indoor pool
Motorized watercraft
Sauna
Shopping
Spa tub
Steam room

Outdoor

Garden
Picnic area
Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Designated smoking areas

Nearest Airports

Airplane
Vancouver International Airport
87 km from this hotel
Snohomish County Airport (Paine Field)
99 km from this hotel
map

Reviews that mention...

Family Reviews

for Fairmont Empress
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

14 reviews

Review data

5 star reviews

64%

4 star reviews

7%

3 star reviews

7%

2 star reviews

7%

1 star reviews

14%

We have selected a sample of reviews which reflect what families have said about Fairmont Empress

Showing 1 - 10 of 14 reviews

Latest reviews (14)

M

Mary

28 Apr 2024 - 29 Apr 2024
reviewed on expedia

5 out of 5 stars

Thanks to all the staff of Empress hotel. Staying at Empress was something I have always wanted and having my birthday there was a dream come through. Though I didn't get all the complementary things they promised me over the phone for my birthday(birthday cake, complimentary wine and one other thing) I only got strawberry dipped in chocolate. Hopefully they'll make up for it next time. I remain humble as always. Thanks Empress for hosting us. The high tea was amazing, the kids dinner menu has the best menu. Adult menu was good too. I love the West coast oysters fermented garden hot sauce, mignonette jelly, citrus. Thank you Empress.
J

Jacolyn

27 Mar 2024 - 31 Mar 2024
reviewed on orbitz

3 out of 5 stars

Beds and room too small for our family of three. We had two double beds.
A

Adrienne

1 Mar 2024 - 3 Mar 2024
reviewed on expedia

5 out of 5 stars

Beautiful hotel. Friendly and courteous staff. Both animal and child friendly. In a beautiful location in walking distance to many attractions
D

Dana

2 Mar 2024 - 3 Mar 2024
reviewed on expedia

4 out of 5 stars

The Fairmont Empress is a beautiful and historic property, the staff is very professional and courteous, and the location is great. The one downside was that my room was between that of a loud family and I think a storage closet or some other space that the staff frequently had to get into, and also there was a lot of street noise. There's not much the staff can do to control the volume of other guests, but I was surprised that, given this is one of the higher-end hotels in Victoria, it seemed that nothing had been done to soundproof or insulate the walls and doors. Still overall a pleasant stay.
M

Molly

24 Feb 2024 - 26 Feb 2024
reviewed on expedia

5 out of 5 stars

Came to Victoria for a family trip, had an amazing experience! Staff was excellent and everyone had a smile! Highly recommend!
D

Daniel

19 Feb 2024 - 23 Feb 2024
reviewed on expedia

5 out of 5 stars

Great stay for mid winter break with my 2 kids. We booked a room with executive lounge access which was well worth the expense. Highly recommended
J

Jerry

3 Sept 2023 - 4 Sept 2023
reviewed on orbitz

5 out of 5 stars

For us this hotel is very nice and fancy, very friendly staff, originally our booking was a junior suite for 2 they upgraded to one bed room suit to accommodate 3 people, the suite was super clean and roomy; hotel situates in front of Victoria Island harbor, 5 minutes walking to restaurants 👍
w

wolfgang

27 Jul 2023 - 28 Jul 2023
reviewed on orbitz

1 out of 5 stars

We were waiting more then 1h at 11:15pm in a smocky launch area . Family wanted to go to bed and shower and “they” couldn’t find your reservation and top of that my family is in part First Nation and so they didn’t feel sitting in a bar setting and everyone starring at them .this was a terrible experience!
C

Cassandra

13 Mar 2023 - 16 Mar 2023
reviewed on orbitz

5 out of 5 stars

We enjoyed our stay! Close to the water, shops and restaurants. Great pool with a swim lane too. Even a toddler warmer pool & hot tub!
T

TINA

11 Mar 2023 - 12 Mar 2023
reviewed on orbitz

5 out of 5 stars

The property itself is beautiful and im glad they renovated. The pool is beaitiful, great with with kids. Check on agent was very friendly. The car attendant was also very professional and polite
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