Holiday Inn Express & Suites Edmonton SW - Windermere, an IHG Hotel

Close to family

Clean and helpful staff. Good place to stay if you have a family.

We were here for a spring break getaway for 2 nights. Myself and 4 kids. 2 are kiddos with special needs. Upon arrival we were greeted very warmly. The girls at the front desk were so friendly and sweet. We swam at the pool and enjoyed the breakfast. However on our second day while my boys were swimming (and in the hot tub to be more specific) the pool maintenance guy came into the pool area and started hollering at my boys (who were being so respectful and good, just sitting in the hot tub) he proceeded to speak to me specifically and very rudely if I didn’t see the signs that were around the hot tub. I said I did see them… and they were “caution slippery signs”. Apparently the hot tub was closed… but there was no Indication the hot tub was closed. He then said “would you go into a place that said caution” … I told him if I knew my kids were not supposed to be in there, I wouldn’t have let them go in. He didn’t need to yell. The signs that were out were “caution slippery signs” no indication of a closure. He was yelling and two of my boys were in tears. They are 8 years old and have Down Syndrome. They were scared. He was incredibly rude and just plain mean. I did bring it to the attention of the front desk, as two of my boys were in tears. I asked to speak to a manager, which they took my information and I have still not been contacted. Awful practice for a hotel. Definitely not a family friendly hotel.

Very helpful and friendly staff, especially Edna. Great option for families. Cleanliness could be improved though. Overall, we enjoyed our stay.

My family and I enjoyed our stay and will be back. Our rooms were spacious. They had everything that you needed. I didn’t have to bring shampoo or conditioner. Beds are comfortable. The kids loved the pool and the morning breakfast, as they could make their own pancakes.

Good clean family hotel with an excellent breakfast included. Friendly helpful staff.

The beds were comfortable, the breakfast was phenomenal!!! The pool was great, my kids loved it!!

We had a good stay there. We book room there with out knowing there was a group of minor hockey team. We were not able to use pool. We had problem with kids knocking on our door for nothing. Staff said couldnt do nothing about that. Room was clean except for sheets. Would stay there again. But will check sheets better and see if its that busy. Stores are easy to access from there. Restaurant are only 5min away. And other shopping store.

This is a newer property. It is convenient to where our family lives. It is very clean, the staff are helpful. The access to Anthony Henday very close.

Hotel had a big group staying there they were so loud kids were running up and down the hallway. I had to call front desk and tell them I’m going to call the police if they don’t stop them. They finally did at 1am