Holiday Inn Express Hotel & Suites - Cheyenne, an IHG Hotel

We stayed at Holiday Inn Express in Cheyenne Wyoming woth our small children after a long day in the car. I was shocked when we got to our room to find our TV unusable woth easily 30 seconds lag time between thd remote and TV. I spent a frustrating hour trying to put on some cartoons for the kids so I could shower with no luck. Then I hopped in the shower to discover the body wash dispenser empty. Definitely paid too much for this room that can't even get the basics covered.

We stayed here after our daughter went into labor and delivered our 2nd grandchiild. She was not planning on delivering in Cheyenne, so we chose this hotel for the indoor pool so we could take our 8 year old grandson while mom and dad stayed in the hospital with the new baby. The pool/hot tub were a big hit with the grandson, we all enjoyed the large, comfortable room with lots of seating and space, and the breakfast included hot and cold food so we were all set to relax and spend time with him between trips to see the new baby. The neigborhood is new with 3 other hotels and a home depot on a dead end street, no traffic noise. Nice fitness room, large breakfast area, clean rooms, and ALL of the staff was exceptionally courteous, freindly, and professional. We will definately stay here in the future.

Overall the accomodations were great for what our family needed. The staff of the Watiki water park entrance/arcade were excellent and helpful and very attentive. They definitely helped make the trip more fun for everyone. The breakfast staff were also great. The staff at the Sliders restaurant however could use some assistance in understanding better service. We ordered food and for some reason, they couldn't figure out who to take it to. So after an hour wait, I went to them and they hadn't even bothered calling the phone number associated with the order to figure it out and even after I clarified with them where the order was supposed to be delivered, they forgot to bring any of our beverages.

My family and I stayed here for a wrestling tournament we were attending in town and were very pleased with our room. They were very spacious which was nice since we have two very active kids. The entire room was spotless and very comfortable. I liked that check in was very easy and that they gave us the Internet code so we did not have to go searching for it. The in room fridge was vey handy since we had brought snacks for the wrestling tournament. It was nice to have more than plastic cups to drink from in the room as well as having the coffe pot with coffee that was also drinkable. The breakfast in the morning was hot and fresh which was very nice. My kids LOVED the pancake making machine, they wish er had one at home. The checkout process was just as easy as checking in which was very appreciated when we were in a hurry to leave since the thrill of the pancake machine made us a little late.