Turtle Cay Resort

The clubhouse rooms come with a lot room for family and friends to share. Great kitchen area. Makes it’s easier to cook and save.

Disappointed beyond repair!! I normally give great reviews; however, I booked this property through a third party, hotels.com. I have suggested to them that it should be mandatory to have updated pictures/information regarding locations. Once it is book 9 time out of 10 it the stay will be nonrefundable, regardless of the condition of the property etc. This particular location in Va Beach sent a text blast a few days prior to our reservation letting us know that ALL balconies are close due to construction. By the time we received the notification it was too late to try to pursue a refund! This location should invest in carpets, new furniture, and paint! The furniture in the rooms had cigarette burn in the cushion. The pull-out couches for the kids to sleep on the mattress was soiled and moldy. The rooms have an odor. This entire location is in a badly need a facelift! The pool area/front desk were the cleanest part of the property! It is in a good location; you literally walk across the street to the beach! Planet Pizza is about a five minute' walk from the location. I would recommend it the food was amazing! The kids really enjoyed the pizza and wings. If I could give a no star I would for the rooms! The service was great the young lady that checked us in on May 4 was very professional. However, that does not make up for the price charged for this stay! I was highly disappointed I do not recommend this location.

Turtle Cay is a great, safe place to vacation with your family and friends. Reasonable in price too!

Very clean, we reserved the two bedroom suite and it was more than enough space for my family to enjoy ourselves together. Full kitchen with an stove/oven an all appliances. The are remodeling the other side, however we wouldnt have known if we werent told prior to checking in. Customer service was wonderful as well. My mother wanted move in! Thanks for a great stay! Will be back.

Chose this hotel from online. Check in was easy, room not ready but we didn't wait long. Fridge in room had inch of water in the freezer portion, fridge had been turned off. Put large towel in freeze also to mop up water and maintenance came and checked. No hair dryer in room but employee came fast with a brand new one. Then upstairs group checked and for the next 5 hours it sounded like they were playing soccer, non-stop!! Happy New Year! Next AM, went to desk and report the noise. They said they would speak with the family. I understand kids are a handful but when it is so loud with furniture being bumped, too much! A few more calls to desk, they Maintenace up to speak with them. At around 4pm one could hear SCREAMING from the unit outside. At that point we checked out a day early and drove 3 = hours home. The hotel staff was excellent, it was not their fault that romper room was up above us. BTW, New Year's at 3AM the fire alarm was set off for about 30 minutes. Very disappointing trip.

After arriving I had a lovely Greeting but was then informed I would need to wait for my room to be cleaned. After two hours waiting with small children we were given our key and room number. They allowed as 2 extra hours before checkout as a courtesy. We had no issues with the room. After a decent evening we had put our kids to bed and we're all awoken by fire alarms at 2 am. No one in the office answered our calls and for over two hours blaring alarms continued to go off waking up and traumatizing our two youngest. We were standing outside in the cold the entire time waiting for the chance to re enter. Three hours after this housekeeping came to oust us 2 hrs before we had to check out. Our intention was to extend the staff refused to provide any compensation or discount for the amount of time we were unable to simply be in the room which is the intent of the room to begin with. We were then given an hour to leave with no resolution to the concerns of ANY of the guest. Be careful as the facility seems to have an issue with have to wait for rooms frequently.

I've stayed at this property on many occasions. I made reservations at least a month in advance and was given a room that was completely on the opposite side of the elevators. I was told that it is all that was left. The reservation clerk was an idiot. Let me say that again, an idiot. I requested a room close to the elevator; however, I didn't request a handicapped room so there were none close to the elevator. He said that I needed to request a handicap room to be close to the elevator. Secondly, the room was not equipped for tenants. The carpet was filthy and I do mean filthy. My grandchildren's socks were black on the bottom. We just threw them away. I had to call for spoons, stoppers for the sink, there were no wine glasses, a bowl or saucer was missing (there were only 3), the refrigerator made noises all day and night, the rack in the freezer was disgusting and the knob to control the temperature fell off. Additionally, the large pot sticks and needs to be replaced as well as your entire drawer of knives. Lets add in the sofa, throw it away. The sofa bed was good, but the sofa needs to go as well as the dingy chair beside it. I was charged resort fees, why I don't know. The internet connection was horrible. I had to use my phone as a hotspot when my grandchildren were visiting and I was working online. But, my bill contains a fee. Laughable at best. I was disappointed with this stay. Your resort needs to do better.

great place for family

I bring my Grandchildren to Turtle Cay to vacation because it’s kid friendly. However, the Resort is dated. For the cost to lodge there, it needs a Complete Makeover.

We liked the pools. However I feel like pricing was a little too much especially since we couldn’t use our balcony due to renovations. I feel like it’s a little overpriced if the balcony can’t even be used. Other than that. Great hotel for families.