Comfort Suites Salem-Roanoke I-81

The number one reason we chose this property over others was for the indoor pool, so my kids could enjoy during the day. The heater was broken and the water was COLD. OK, no big deal because there's a hot tub....until it stopped working. The rooms were large, which was really nice. However, looking closer, things werent great. Mold in the bathrooms, poor lighting in the rooms. The swimming area was in pretty bad condition with lots of rust and moldy areas. Other non-essential thing, for instance, new curtains had been put up in the room we stayed in. We could tell because they didnt patch the holes in the wall or paint. The fitted sheets came off the bed super easily and happened every day repeatedly. All in all, nothing drastically bad, but we wouldnt choose to stay here again.

Visiting family, enjoyed the stay, it was comfortable

We always stay at this location when visiting friends in Roanoke or heading down to my extended family's home. It is our fave hotel on the road, and love the easy access of this location to so many stores and great food options. It is pet friendly so our bird is welcome to come with us! We just miss the rubber duckies that they used to have in the bathrooms LOL

I stayed there for an entire week visiting family and it was convenient to everywhere. The pool and hot tub were a big hit with the kids and breakfast was very well done every morning. We will definitely be staying there on future trips.

Unfortunately we booked a room for six people and when we went to bed the pull out couch was broken only giving us enough beds for four people, there solution was to move rooms which would have been okay if our young children weren’t already asleep so our solution was to sleep on the floor which is gross in a hotel room, there was a bug in our shower, and wall next to the shower was rotting. This hotel needs a major upgrade. The staff was friendly.

Avoid this hotel at all costs! There was noisy construction going on throughout the hotel--especially right above my room early in the morning and throughout the day that disturbed our sleep. The toilet was a small child's size! Curtains and rug were tattered, filthy and stained. Room felt generally "nasty" and dirty. Refrigerator was stained with spills inside. Pool had mold/mildew throughout and the water was ice cold. Desk staff was rude and unhelpful. Overall a very unpleasant experience. Will NEVER return!

The MOST important thing I can say is this property had the most comfortable bed I've slept in. As a mom of an infant, I just wanted to sleep in this bed forever after a 10 hour drive. The room had brand new carpet and had been newly updated for the most part. Lobby and room were very clean. Breakfast was a normal breakfast. Both staff at check in and check out were friendly and welcoming. This hotel was a HUGE step up compared to the one we had stayed in the night before for the same price. I would definitely recommend this Comfort Suites!

Took my kids here to swim, the pool was too cold they couldn’t get in. We tried the hot tub, it was not hot, more like bath water. Got to our room had no air/heat, had to switch rooms... annoying! All around not a good experience...

I live 70 miles from hotel and brought family to enjoy three night stay for spring break. Was told that owner will not allow anyone that lives in a one hour radius to stay with them. CAN YOU SAY DISCRIMINATION!!! After talking with employee that told me this , they did allow use to stay. Hotel is old and not keepers up. My kids where sleeping on pull out bed and it coalapsed in middle of night and my five year old was trapped under couch vase. I thought she was dead, only here feet where sticking out form couch. She was ok and I put mattress on floor for next two nights. Indoor pool was not heated and was very cold. Hot tub was green. No cleaning was done in the three days at pool area. Same coke bottle was on table entire time. Breakfast staff where not kind and complained when people asked to refill out food. First day breakfast they would not replenish the sausage because they said they served there daily limit and there was still two hours of breakfast left. This hotel is the worst comfort suites I’ve ever stayed at. As a family we went on a cross country trip last year for 6 weeks and stayed at comfort suites for all our nights and had a great time. This may change my mind for future. Corporate needs to step in at this location.