Hyatt Place Roanoke Airport/Valley View Mall

Our family had enough space with the pull out bed and seating area was spacious for a family of five

My family and I enjoyed our stay. The entire staff was very kind and helpful.

The staff were exceptional, especially Rory at the front desk. The breakfast was wonderful, with great variety and presentation. The staff made several accommodations for us because we were traveling with small children. Wonderful stay!

I’ll say that Hyatt Place Roanoke Airport/Valley View Mall provided a pleasant overnight stay. The room was spacious and offered privacy for my family of four. It was pretty tidy for the most part. However, a few areas could use some attention, such as dusting the bed headboard and cleaning the shower head and shower handle bar. The complimentary breakfast was decent. The hotel offered eggs, sausage, yogurt, bagels, bread, fruit, pastries, orange juice, milk, and oat milk. However, we wanted to keep our dog but were told at the front desk that there was an additional pet fee of $75. So, we let our dog stay with our son instead. Except for that one grip, overall, it was a lovely place to stay for a reasonable price.

Overnight stopover. My kids enjoyed the indoor pool and y family enjoyed the breakfast. Highly recommend Hyatt Place for your stay.

Stayed for three nights while in town for a reunion. The hotel was located in a good spot for us--close to places we wanted to visit and to many restaurants. We had a nice room, but there were issues we didn't expect. At check-in we were informed that due to COVID, there was no maid service except between guests, so if we needed fresh towels or anything we could call the front desk and come get them. When we got to our room, the telephone didn't work, the radio/alarm clock didn't work, and the overhead light in the shower area was sometimes dim and sometimes bright. When we opened the sofa bed for our kids to sleep, there was debris and trash under it. On the other hand, the beds were comfortable, the TV was nice, the sofa was comfortable, the room temperature was good and easy to adjust, and the breakfast was tasty. Still, I really expected a room in better repair at a Hyatt property.

The stay was good. My kids had a great time. Room was clean. The bathrooms are a little awkward as far as being able to close and open the door and the shower liners werent great and caused a lot of water to get out makimg floor very slippery. Other than that it was a great stay and the ladies at the front desk were very helpful professional and a delight. All staff we came across were very polite. A very pleasant experience.