Hilton Richmond Downtown

Visiting my family for the holidays. The Hilton Richmond Downtown was clean and the staff was very friendly. Even the poor souls who had to work on Christmas day were friendly and helpful! Also, Biscuits and Honey is right around the corner...best fried chicken I have ever had!

What a lovely hotel. We were there for our family reunion. Hotel staff was pleasant & very helpful. Benjamin was amazing! He was so kind & helpful! We’ll be back!

I have to say this was one the most uncomfortable, unsatisfying stay at a hotel for the price. When we arrived a group of employees were standing behind the counter having a great time while we waited. When at breakfast the hostess was very rude, the most unprofessional hostess I’ve seen in a long time. We asked about your breakfast menu, your hostess cut us off, never answered our questions which were very simple. She abruptly grab a copy of a menu and shoved at us. We left your establishment and spent our money elsewhere. Their was a young man that stood out to be the kind of employee that I would have at my company. He overheard my granddaughter and her mother was asking her what she would like to have to eat, she said ice cream. The guy yelled out and went and got her some ice cream. That guy brought huge smiles to everyone in our family. What a nice guy.

The hotel parking was a disaster - not enough spots at the hotel to accommodate the number of hotel rooms. Even worse, they blocked off the entrance to the hotel b/c parking was full so you couldn’t unload your luggage at the front of the hotel entrance. We had to drag our luggage (and children) from across the street (in this case, at night) b/c we couldn’t even unload at the front entrance. Big hassle and a disappointment to the start of our stay. The front desk staff didn’t seem to care about the inconvenience and didn’t offer any accommodation. The beds were comfortable, however. And the indoor pool was great for the kids. They kept running out of towels at the pool, however. Overall, the service was terrible. You shouldn’t have to ask for things like towels at the pool or toilet paper in the gym bathroom.

2nd floor room with windows that opened up to families playing corn hole Otherwise very nice decor. Carpet smelled new. Friendly staff. Would recommend

This hotel is beautiful and fancy yet reasonably priced. We had a large room right by the pool which was perfect for the kids. But, why no free breakfast?

I would recommend this hotel to my family because it was clean and roomie.

We started out in room 227 which looks out on the indoor pool. This room would be fine except that the pool door shakes the walls. The hotel moved us up a floor to a bigger double queen room which was very nice. Both rooms were new and very clean. If you are staying with kids or lots of gear or for a longer time I recommend going for one of the larger rooms. 227 would be a fine room if they would put a soft close on the door to the pool