Hampton Inn & Suites Dallas/Plano Central

No Wi-Fi or tv service during stay. Front desk Emily was rude. Night shift manager had her kids at the front desk. Overall unprofessional. Won’t be staying at a Hampton

It was clean and very family friendly

Upon arrival I was told that the room I reserved was unavailable and that my family of 4 would be given a King Suite with a pull out sofa. The sofa bed was unusable as it did not lay flat. We requested another room and got another King suite, which had another defective sofa bed. I asked the manager to come see the room and inquire if there was a better way for 4 people to sleep, as the sofa bed was unusable. I was told my only option was to go somewhere else and try to find a room. It was late at night and I had kids that had to be up very early for a soccer the next morning. I decided we would all just pile on the single bed. We were very uncomfortable in the space and felt we were treated with zero hospitality. I have contacted the corporate office and hotels.com to request a refund.

We loved the hotel, and the facility was very clean. Staff was exceptional, coffee and breakfast were good. I was sorely disappointed that the hot tub was broken and the pool was not heated. Therefore, it was not swimmable for our stay with grandkids.

Not so good. When we went to our room there was someone in there and the front desk said it was thw very last room. They magically found another room an hour or so later and we were able to sleep there. But looking around the place wasnt very clean (trash and an Uno card behind the bed, hair in the shower, tp pieces on the floor in the bathroom) the charging ports didnt work. The lady at the front desk had zero empathy for it being late and my kids being tired.

This was easily in the top 20% of Hamptons I have stayed at. Clean and not brand new but kept up. Staff was very friendly and helpful. I was traveling with a kid and having breakfast on-site was great and the options were good. Only complaint was the pool/ hot tub heater was broken and while maintenance was supposed to be on it, it was not remedied during our stay.