Tru by Hilton Pflugerville, TX

We had a family get together at the Pflugerville Tru by Hilton. Everything about our two night stay was excellent. The staff was very friendly and helpful, the hotel and rooms were clean and comfortable. The breakfast was excellent. The staff were especially helpful and friendly. The kids enjoyed the pool. Everything was wonderful,

I want to start out saying that we have stayed at this hotel every year for the last 4 years and this stay this time was not the best. we rented 2 rooms. First of all the lady at the front desk needed an attitude check, she really did not have good customer service skills as she was speaking to my son like she was his friend from the street not as a professional, which was not appropriate to me. He ask the lady if they had any other pool sticks for the pool table as the 2 that was there was broken she had a rude answer for him, saying that if peoples kids wouldn't break them then they would have pool sticks to use for the pool table, (not ok answer). If the hotel is going to have a pool table in the lobby for guest to use then it should be maintained as well as anything else in the hotel. Next we stayed 2 days so after the first day we were not left any clean towels by housekeeping (even though they took the dirty ones that morning), also my sons room had a bad water leak in the bathroom sink, bathroom fan did not work, shower door did not close all the way so water was all over the floor when showering. Breakfast was just ok because there was not a lot of variety for an adult.(Breakfast in the past years has been a lot better). Bottom line is this hotel seems to not keep up with their building/room maintenance. Next year we will look for a different hotel to stay until TRU gets their maintenance/rooms up to par.

We arrived with a sick toddler and they took such great care of us. The breakfast the next day was AMAZING. Everything was clean and fresh and kudos to all the front desk people. I truly appreciate you.

The stay was great. The front desk staff were super helpful and participated in being judges for the kids competition I wish the breakfast opened before 7. We missed it both days because we had to leave at 6:30. Thanks!