Best Western Pineywoods Inn

The front desk worker .. Laura was so unprofessional. She was very dismissive about accommodating us with a handicap room. There was no elevator in the hotel at all. The room smelled like food. The micro was filthy. Laura insist that we would have to wait for housekeeping the next day. Although she had time to go outside and smoke a cigarette several times. The manager ended up coming to clean the microwave after housekeeping, missed it again. The best part of this stay was Brenda who works in the dining area. She was so pleasant and made us feel like family while we was there. The air was not cooling either in our room.

towels provided were so small like kids size. was told that its the best western size. informed us to ask for extra towel instead to the housekeeping the next day. but on that day, they refused to give coz its check out time. staff are so rude

The attendant in the dining area went above and beyond to help us with our family. She made our visit one to remember.

We stayed one night as a half way point to our destination. We had two rooms and were traveling with 4 adults and 2 children. The hotel rooms were outdated and faucet in shower of one room did not turn off all the way. Also, room smelt like smoke even though it was a non-smoking hotel. Employees were all very nice and welcoming.