Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel

We chose this hotel because the room configuration worked for our family. We had two adults and three 17 year olds. The layout provided adequate separation and sleeping accommodations for everyone. The room was clean (other than takeout leftovers in the refrigerator from the previous guests). Unfortunately, the pull-out bed was not made and there was no bedding available in the room for it. We called the front desk to let them know and, eventually, bedding was delivered (minus pillows which we had to ask for specifically). We made the bed ourselves. I felt that task was the responsibility of the housekeeping staff yet there was no apology for the oversight. It was clear that we would need that bed since we had 5 people in the room. The room could have had more garbage receptacles. There were two very small garbage cans which were filled very quickly even though we were only there one night. It was nice to have a balcony, but there was quite a a bit of loud traffic noise. That can't exactly be avoided due to the location. It would have been great to have a complimentary breakfast, but it was over $12 per person to have breakfast. Staff was not rude, but they were not pleasant and welcoming either. The pool was nice, but quite small. The spa pool looked very inviting, but was out of order during our stay. Again, this hotel was clean and adequate for our overnight stay. I would not choose to stay there again due to the (relatively minor) issues we experienced.

This was our second stay. It is nice. The rooms are nice size with separate living area with two TV's. Great for families. Close to all attractions and about 10 min from Dollywood,

My family stayed here for the weekend. A busy holiday weekend. There was only one elevator working an I had an issue with the bathroom in my queen suite.

I stayed here last year and was impressed. This time was a disappointing. My friends daughter gashed open her knee on the bed frame because it was missing a piece. We filled out a report and the front desk guy gave me everything he could to help! It was so deep it needed steri strips (im a nurse). Breakfast is not free. but on the website from their Facebook, it says breakfast and lunch is free for up to 2 kids with an adult purchase. When I told the staff about this, the casual pint employee asked the guy at the front desk and he basically said people will try to “get over on them”. So I had to pull it up to prove to them I wasn’t lying. Staff definitely needs to be educated on this. Breakfast is also $12 for an adult, but the options are slim. The French toast was hard and the juices were empty. There seemed to be only one casual pint employee, so we couldn’t really ask for things to be refilled. The 2nd day we needed towels, so I called the front desk. He wouldn’t bring any bc he said house keeping should be by. House keeping didn’t come. I called the desk again and asked for towels and trash bags and he said I could come get them. I went to the desk to pick them up and he literally gave me trash bags that were the size of candy bags & he acted inconvenienced. The bathtub wasn’t draining and the did fix that promptly. They also charged my friend incorrectly and said it was a hold- it wasnt. the rooms were clean as well as the pool and hot tub, which was nice.

The property was clean and new. Felt safe with my family.

Convenient location. Super clean room , good coffee, friendly staff , great price. The room was spacious , the bathroom was clean, clean sheets and comforters. My only complaint is the shower is slippery when you get in so be careful. There’s nothing on the tub floor for feet grip. Other than that no complaints, this will be our hotel to stay at when we go visit pigeon Forge. My family and I go there quarterly to visit.

it"s easy to walk to go and get some thing to eat, easy access to playground for the kids and etc.