Comfort Inn & Suites Knoxville West

I’ve stayed here in the past and not had issues however this stay was a bit different. I just need a clean, quiet room to sleep peacefully in so not a lot of bells & whistles in a hotel stay required. Unfortunately, I was not able to get much sleep at this hotel. I got a room facing the interstate & it’s like being next to a loud raceway all night long. The walls are paper thin and the person/family in the room above me made a LOT of noise & sounded like a herd of elephants trampling around. I could hear people in the hallways over night; & even heard a person open their door & their dog barked it’s welcome…….although this isn’t a hotel that allows pets. To lessen the noise from other rooms, I tried to at least have the heater/AC fan run but the hotel’s units don’t work that way even when you put the Fan off of Auto; you have to change the unit from Heater/AC mode to Fan mode & then you lose control of the temperature in the room. Per the hotel cleanliness – the room was cleaned every day & for the most part done very well. However, the bag for the ice bucket was never changed out so you get stuck with a wet bag to get more ice in. I did try to get a new bag but no one was at the front desk when I passed by. Last item I’d note is that there were 2 businesses next door that closed down & unfortunately the land where they stood is not kept up & full of weeds & garbage; it’s not very appealing. I believe the hotel is priced lower than others in the area to compensate for this

The hotel wasn’t bad, but definitely isn’t what is pictured on here! Overall not a bad place if you’re passing through but definitely don’t recommend checking in at night, as the person who checked us in was extremely rude and wasn’t helpful about that our room wasn’t clean and was missing sheets and pillows for the pull out bed. We would have left had it not been late and us traveling with kids. Breakfast was pretty decent and the staff in that area were friendly.

Stayed here for a family wedding. The rooms were spacious, beds comfortable, and room was clean. Breakfast had great choices, hot and cold.