Best Western Knoxville Suites - Downtown

About the hotel

Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, laundry facilities, and a 24-hour front desk.

Nearby attractions

Best Western Knoxville Suites - Downtown is located in Knoxville. Historic Southern Railway Station and Tennessee Theatre are local landmarks, and the area's natural beauty can be seen at Charles Krutch Park and Volunteer Landing Park. Looking to enjoy an event or a game while in town? See what's happening at Neyland Stadium or Knoxville Civic Auditorium and Coliseum. Spend some time exploring the area's activities, including golfing.

Popular amenities

Family friendly

Free cribs/infant beds

Grocery/convenience store

Indoor pool

Laundry facilities

Microwave

Refrigerator

Sofa bed

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

Free full breakfast

Guest services

24-hour front desk

Daily housekeeping

Laundry facilities

Luggage storage

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Stair-free path to entrance

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible public washroom

Things to do

Fitness center

Indoor pool

Spa tub

Conveniences

Elevator

Free newspapers in lobby

Front-desk safe

Grocery/convenience store

More

Smoke-free property

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Nearest Airport

McGhee Tyson Airport

23 km from this hotel

Reviews that mention...

All reviews (20)staff (8)location (3)pool (13)clean (10)dining (1)accesibility (1)sleeping arrangements (1)

Family Reviews

for Best Western Knoxville Suites - Downtown

3.5 out of 5 stars

20 reviews

Review data

5 star reviews

40%

4 star reviews

15%

3 star reviews

20%

2 star reviews

15%

1 star reviews

10%

We have selected a sample of reviews which reflect what families have said about Best Western Knoxville Suites - Downtown

Showing 1 - 10 of 20 reviews

Latest reviews (20)

J

Jolynda

14 Jun 2024 - 16 Jun 2024

reviewed on hcom

5 out of 5 stars

Nice hotel with friendly staff. The kids loved the pool and hot tub! Breakfast was very good with an adequate selection. Convenient location. The room was clean and comfortable. Overall, an excellent choice for our family.

A

Audrey

21 Jun 2024 - 23 Jun 2024

reviewed on expedia

4 out of 5 stars

Stayed with my daughter and grandchildren. Back door was left open at night at all. I did not like that. Went for breakfast and staff was in dining room. Food was almost gone no eggs no biscuits. No milk. They made no attempt to see that it was restocked. Key card to our room was hard to work. Had it at the desk multiple times. Hotel was clean. Not sure if I would stay again.

L

LaToya

11 May 2024 - 12 May 2024

reviewed on hcom

5 out of 5 stars

Very clean. Beds comfortable and very quiet. The clerk at the front desk was so nice and welcoming. I would definitely recommend whether family trip or couples trip.

J

John

4 May 2024 - 5 May 2024

reviewed on expedia

5 out of 5 stars

The pool was under construction and my kids were pretty disappointed about that. Other than that we were happy with our stay.

R

Rickey

19 Apr 2024 - 21 Apr 2024

reviewed on hcom

1 out of 5 stars

To begin with, we walked into the lobby which had no air and it smelled terrible! We had to move rooms 3 times because the door would not lock. When checking out, I requested a partial refund because of the issues with our stay. He agreed to give a $100 refund but instead charged me an additional $100. When I questioned it, he argued with me that he did not charge me and I had to show him my mobile bank app to prove he did. After attempting to refund me again, he actually charged me AGAIN for the room! I am currently waiting for that to get straightened out. The breakfast was cold. The container with pastries had no tongs for getting out the food so kids were constantly putting their hands in to get out the food. Would never stay here again!

A

Andrea

13 Apr 2024 - 14 Apr 2024

reviewed on hcom

3 out of 5 stars

This was just a quick stop over on our family trip. It was fine for just that. I would not recommend this being your visit the town hotel. There was no personality from any of the staff. We opted to not use the pool as the room had high chlorine fumes and the water was cold. Beds were uncomfortable. Towels were scratchy. Everything was clean, but the environment and amenities were lackluster.

E

Eric

29 Mar 2024 - 31 Mar 2024

reviewed on expedia

3 out of 5 stars

It’ll do the job and it’s honestly near everything. Stayed here with my family for the zoo. The pool is FREEZING and very small, the hot tub is even smaller and never available(dramatically said). It’s not that bad of a place although it could use an upgrade. The staff was absolutely amazing and very accommodating. I’d stay here again!

R

Ray

9 Mar 2024 - 10 Mar 2024

reviewed on hcom

1 out of 5 stars

My family vacations in Florida or South Carolina every winter and on our way south we always spend the night in Knoxville at this hotel, but we won't be staying here again after this visit. The rooms were in terrible condition, there were dead beetles stuck to the ceiling in 1 of the rooms, the sheets looked dirty, there were rips in the furniture and holes in the walls, the swimming pool was ice cold and the hot tub water was dirty, the elevator said it hadn't been inspected in almost 2 years and was so rickety we decided against using it and took the stairs up and down to the 4th floor, the sink had a giant crack in it, the big mirror in the entry to the room fell off the wall ... I could go on and on.

L

Lindsay J

11 Feb 2024 - 12 Feb 2024

reviewed on expedia

2 out of 5 stars

The staff at the hotel was great. However we were pretty disappointed in the state of the hotel itself. Our beds were clean, but the room smelled strongly of old smoke and faintly of urine. We had intended to use the pull out couch for our third child but to be honest the couch was gross. There were stains, a bunch of dried up food was in the pull out bed itself, so we obviously didn’t not have her sleep there. I would say the hotel is tired and possibly needs a bit of a Reno. It was less than what we would expect of a typical best western.

G

Gabriel

9 Oct 2023 - 10 Oct 2023

reviewed on travelocity

2 out of 5 stars

The photos shown made it look very nice & the only plus was it was an affordable last minute option but upon driving up the windows all looked dirty with a dirty film over it. My kids were unable to use the indoor pool because the water was freezing which was extra disappointing because we booked it specifically for the pool. The pool floor was dirty & has paint chipping all over as well as a window on the ceiling that had an hole through it & was shattered but still there so we were nervous about possible shards on glass being on the pool floor. Our room had one broken light bulb & another that was burnt out. All in all we were glad we were only staying one night. Very disappointed.