Comfort Suites At WestGate Mall

I’ve always loved staying at this hotel. If I forget anything while packing for my trip it’s located across from the mall and there are more places for gas and shopping in the area close to the hotel. I will always choose Comfort Suites for my family while in town visiting.

The first night we checked in, we noticed about 10 baby roaches in our bathroom. I went to the front desk to let them know & I was told that if I don’t see a bug within an hour, we can’t change rooms. I put in a maintenance request to have the toilet caulked the next day & the maintenance guy only sprayed bug spray. That night we saw an adult roach. When I went downstairs to notify them again, I was dismissed & told “we don’t have roaches”. So I submitted another maintenance request for the caulking of the toilet (because the toilet & shower parts were not caulked to the floor/walls). This time maintenance did not show up. After seeing yet another extremely large cockroach in the living area, I went downstairs to talk with the gentleman working the front desk, Paul I think. He told me that I’m seeing water bugs (aka Palmetto bugs) & NOT roaches. I corrected him because palmetto bugs ARE roaches & even seeing one is a sign of an infestation. There were multiple times he would just walk off & start talking on his phone w/o a word to me. He then went up & checked our room. Because he didn’t see a bug with his own eyes, i was dismissed yet again, despite showing him literal proof on my phone of the pictures I took each time. After back & forth with him for awhile, I told him I just wanted to leave & get another hotel because I am pregnant and have 3 small children & roaches carry diseases. We left & had to pay for another nights stay because it was past checkout time.

I will never step foot in this hotel again we stayed a total of four nights with two kids we checked in and got to the room to put our things down headed out to visit family upon returning which was around 11 pm and getting settled my fiancé and I laid In bed it felt like my back was planted on the springs of the bed and the bed was squeaky with every move you made . I went the following morning to try and switch rooms because I woke up with a sore back and was told once you’re in a room you can’t be switched to another one . That’s bs if you ask me . To top it off the last couple nights bugs kept appearing looked like a roach or maybe a cricket either way gross . Location was quiet pool is right in front of houses with little privacy the people who live in back of the hotel could easily jump over the brick wall to get in . Breakfast was not good but never expect it to be .

My room had blood all through it, the police were there two days in a row, access doors didn’t lock, management had attitudes with my whole family.

This was just a one night stay for us on the way to our final destination. We got to the room and turned the sheets down and the bed had body hair and dirt still in it. We had to go to the lobby twice and ask for the sheets on the bed to be changed and the man was rude to us. The carpet looked like the occupants before us had an animal that used the bathroom on the floor and they didn’t clean the carpet before turning the room over. The breakfast was good no complaints there. The kids enjoyed the pool.

Clean, beautiful. Night desk person very nice but overwhelmed. You need two hosts in evenings for so many check ins. Hotel was full. Early morning ladies not so nice. Breakfast lady was wonderful but also overwhelmed. Could not keep food full due to so many guests. NEEDED a 2nd helper. Maybe obe of the not so busy ladies at front desk could have helped with the food? Pool ooen hours were bad. (10 am) We chose this hotel due yo pool for kids-- wanted to let them swim before checkout. We undwerstand help is hard to find..you just need a couple more people to make this hotel a pleasant experience for guests. Thanks for listening...

I was given a room and when I entered for the first time…there was people in it. I didn’t get much of an apology by the staff and got stuck in a room with one king bed with my family of 5.

First and foremost, I appreciated the early check in; Especially considering the reason I was in town. Even though I was exhausted, the bed was the most comfortable hotel bed I have laid on in a while. I've frequented other big name hotels and their beds wee not as comfortable as this one. The room had minor issue but nothing that deterred my stay. Lastly, the afternoon and morning staff were the absolute best! They were friendly and helpful. The next time I'm in town with my family, we will definitely stay at Comfort Suites.

We traveled to Spartanburg for a ball tournament and only needed to stay one night. We arrived after 11pm on Saturday night and the front desk clerk was very friendly and got us checked in fast and to our room. We found our room to be very clean, spacious and comfortable. Exactly what we needed as a family of 5. A hot breakfast was served the next morning. I used the fitness center also which was nice and clean. The checkout process was very simple. We travel there again 2 more times for tournaments and will definitely be staying there again.

The pool was not very clean where my Friend that was staying with me would Not go in the water!! The Breakfast was Amazing!! Freddy assistance was very helpful! Had loud stomping noises above us, two children looked like 9-12 year olds. Very clean (shower walls with a multi colored background needed some attention.